Pets at Home Reviews

I was initially greeted by a bot but got directed very quickly to Claire. She obviously read what I had written and moved quickly to a resolution I was happy with. The only issue was attaching photographic evidence which could only be done one at a time and I had to wait for Claire to resend link between each one. The latter made the interaction time consuming

Exceptionally helpful staff , really knew their stuff and a pleasure too talk with.

Sophie McAdam-C was lovely and helpful. She acknowledged there was an issue and advised she would get it looked into. Nice, quick and easy conversation and resolution! Thank you Sophie!

I just had a live chat with Frankie w I'm disabled and struggle with mobility I received a delivery of around or over 60 cans of dog food the cans where so badly damaged and repacked by evri I told Frankie I want a refund and explained I can't take photos of every single can as she had requested I do 🤣🤣🤣 she asked for a video the files to big? So I said okay let's be fair you can come collect the whole order I get a refund no still not good enough for Frankie w ..... worst customer service ever the cans have litterly been stepped on and smashed in half also poor Frankie can't seem to be able to send a basic email wich she was ment to get the poor girl some training aye

I was disappointed to not receive my delivery at all, having been delivered to a different address and was untraceable. I emailed P@H explaining the situation and was told by email I would receive a refund. After more than a week. I have now received an apology and asked if I would like a replacement delivery - I would certainly not. I would prefer a refund so I may arrange click and collect orders in future. I just can't trust evri deliveries any more. I await the refund.

Problem resolved quickly with online chat. Thank you, Theresa D

Claire C had all the information I required.

Staff are extremely helpful

The Aylesford, Kent, store has the most fabulous customer service. I can't recommend this shop too highly.

My online order went missing with Evri. Contacted Customer Care on the chatline and chatted with a lovely person (Jane S) who was very apologetic. We cancelled the original order and set up a replacement order for me collect from my local Pets at Home store. 5 star sevice from Pets at Home, 0 Stars for Evri

Nimran S was great on the chat bot. I’d received the wrong order and they processed a new order for next day delivery.

great products and great service

lovely friendly smiley helpful staff

Nirman helped me with a query on my account . It was all sorted politely and professionally thank you

Nimran S very helpful and sorted out the problem.

i have used pets at home for many years. with the modern chat line it is easy to sort out problems. today it was the none arrival of part of my order. the chat assistant mobeen m was very helpful and all is now sorted.

Got all i needed.

I am giving a 5 star review for Leoni P in customer service however for the packaging and delivery it would be 1 maybe 2 stars. My delivery was 3 box’s of 12 tins of dog food it came in an extremely large cardboard box that appeared to have a whole role of sellotape holding it together. When we opened the outer packaging every box that contained the tins was in pieces with the tins spilling out everywhere. Thankfully all the tins were in tact and undamaged but storage is now more challenging as we can’t put the packaging back together. Delivery courier was Evri

Running low on food as Evri lost my order again and impossible to get to speak to anyone. Contacted Sophie at customer service pets at home and she made my day by arranging next day delivery on a replacement order and added a voucher to my account. Couldn't be happier. Will definitely use again 😊