Pets at Home Reviews

We had a issue with online order. Contacted customer care? Rachel F sorted issue out immediately. 10/10 service thank you.

A damaged item arrived, so I contacted the chat and initially chatted to Evie - I tried to attach a photo of the damaged item but this didn’t go through so Evie sent an email for me to attach the photo but we seemed to lose the chat. I logged on again and got chatting to Jane C who quickly sorted me a replacement with next day delivery! Thank to both Evie and Jane C. This method of communication is very straightforward with quick results.

Nimran S sorted out my problem brilliantly! The bot told me I couldn't cancel my order, only refuse delivery and then wait for a refund, but Nimran cancelled it and issued my refund in a matter of a few minutes. Without going in to a long story - I had ended up ordering two of the same product from different places so I was seriously out of pocket. Now I will be solvent again in 3-5 days (I hope!!).

Took my puppy to have his booster! Ask if they could cut his claws? While waiting I heard a lot of yelping they had cut to deeply with blood everywhere!! Poor boy Made excuses he tried to bite them REALLY he's had them cut a number of times with no problems? They tried to give me back my dog while still bleeding so after telling them this very unprofessional way for a vets they asked for my help OK! I told them put a muzzle on him while holding him wow really! Thankfully my boy is fine now! My advice don't get your dogs nails clipped at vets for pets Sevenoaks they are butchers

They were very helpful and polite. They dealt with my inquiry very quickly.

Always the staff go above and beyond

The staff are welcoming, helpful and friendly.

I do not have a phone with apps and for the past year or so I have not received any money off vouchers in the post. I think this is an unfair way to treat customers who do not have this technology. The girl serving me said I should get in touch with you as I spend a lot of money in your store. Thank you.

I had a problem with my order thanks to awful Evri but I went on chat at Pets at Home to Leonie P and she sorted me out straight away with no problems.

Very helpful and informative. Attentive but not pushy staff on the shop floor and fair pricing. Will use the store again.

The staff are always helpful and take as much time as you need answering questions and giving advice and options.

Very good customer service, a real person to chat to and sort out the problem that was created by the courier losing the parcel. Chloe Goacher-Huggett re-ordered for me with no hesitation. Dog relieved as well!

Mobeen M was very quick to solve the problem. Please stop using Evri for delivery they either lose the order or take weeks to deliver.

Explained my query and the problem has been resolved. Very pleased with the service I have received.

I'd like to give a big thumbs up to Riley at Pets At Home in Grimsby,Excellent advice for my pet Monty last night,extremely helpful pleasant to talk to create advice.Also a big mention to Sade D.Lovely person and named after a wonderful artist. It seems you have a great team working for you.All enjoy your weekend. Kindest regardsvdarren.

I had to contact customer services due to Evri damaging my order however after a quick chat to Nimran S online the issue was solved very efficiently, Nimran was very efficient and polite.

Quick easy answer to my query. Thanks Sophie 😄

Ordered some food and cat litter as a subscription. The cat litter didn't arrive, and I was dreading being on the phone for hours, but actually used their online chat instead and had it sorted within 5 mins, no fuss! Frankie W was lovely and helpful!

Live chat claire c very helpful got it all sorted