Pets at Home Reviews

I rarely received damaged products & when I do receiving a refund has been quick & easy. I've always used the online chat function & had a response quickly without dispute. Always received refunds or replacements really easily & without fuss!

Just had a very easy returns experience, arranging for a courier to pick up my return at no extra cost. The live chat person was clear and practical. Quick and simple thanks!

Great customer service. Helped sort my delivery issue straight away very helpful and friendly.

friendly helpful staff at basingstoke branch

Always so helpful and kind in store and the home delivery when needed has always proved to be reliable, efficient and prompt. It is also a REALLY GOOD THING that with each purchase a donation is made to help with animal welfare - so, so important....

My live chat today with Rory W was quick and efficient, my refund was processed so thank you hence the 5 star. However… I received a 25% Voucher off your next order, great I thought… NO CODE on the voucher… had to waste loads of time contacting live chat on Saturday to try to get the 25% to be told I’d got to order, pay in full and then contact them again to get the refund!!! Crazy waste of time for them and me.

Ordered wet dog food! Didn’t get shipped to store. No communications. I contacted pets at home and been told no update on order. Offered to re ship or refund. Poor service, avoid

missing part of my order did live chat its quicker and seems to be best way to get any thing sorted explained to Mobeen that was missing some items aske if wanted refund or resent so as need the items ask for resend them for me its happened before but it gets sorted quickly either refund or resend the items missing live chat best way to contact them with problem as get through quite quick its only way i can shop on line as dont live near store shopping with them for years not many problems and if any problems they gets sorted fast on live chat so defo recommend them for your pest stuff

Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherwood and left without knocking. This is not good enough and I want my order redelivered to the address I gave asap

Mobeen was very helpful

Ordered dry dog food Next Day Delivery for last Friday and paid extra for Guarantee. Failed to arrive and DPD are still waiting instructions for collection so they can deliver it. 3 days later and still no contact and my dog is hungry. So tried to contact via Chatbox, it appears automated and does not accept or understand Free Text?????? Sent an email and guess what zero answer. They have been paid. They have therefore entered into a contract where they are obliged to provide this service.

The staff were very helpful and polite and everything was easy to find. The store was very clean HAPPY shopper

Helpful staff carried my large bag of dog food to the car (with a smile)

always excellent service and good quality products. reliable.

Had a problem with a monthly offfer, but after some trial and error with a very helpful Lian D all was resolved, well, done Lian and thank you.

Frankie W was quick and professional in resolving my delivery query

I’ve got all i wanted for my cats

Croydon pets at homevis bad 👎 took your money and not doing anything to treat your pet. Are dirty and rude !

It’s always a pleasure visiting your Dunfermline store … it’s got a lovely cheerful atmosphere… The staff are helpful knowledgeable and always seem really pleased to see you… I really like it there ..