Pets at Home
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Great assistant vs not so customer focused assistant
I saw an assistant when I came into the store he greeted me and I explained I had a vet appointment but after that I would need help to move a large bag of cat litter from their store to my car he said no problem . However when I returned after my vets appointment he wasn't there . Another assistant had taken his place who wasn't as helpful to start with I asked if I could have the cat litter and I needed a scoop as well . He pointed which direction the scoop would be ,he could see I was struggling with a cat in a carrier and a handbag and wasn't walking normally. I had a long wait while he called a colleague who got the catlitter but I didn't get the scoop . Eventually she asked him to carry the cat litter to my car which he did