PE
Pets at Home
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The order process was very simple
The order process was very simple. We had a delivery date and a message the evening before with our time slot. We received the delivery then a message saying your delivery is not complete I phoned the delivery guys and they said there should of been 3 boxes we only had 2 several days pass we had no communication from Pets at Home so I did an online chat to be told this was an error it now comes in 2 boxes the computer has not been updated! We now proceeded to build our hutch except the 2 boxes had identical pieces. Another online chat and a new hutch was dispatched and the incorrect boxes collected. To be fair the online chat although a lengthy queue process worked but very frustrating errors.