Denise whittle
1 reviews•New Reviewer
over 1 year ago
They are very helpful and courteous.
They are very helpful and courteous.
Helpful?
TrustScore
4.0
Great
354
19
8
21
98
500 reviews in total
8 months ago
First time customer,I was assured my dog food order would be delivered next day by DHL. Needless to say it hasn’t arrived, customer service is closed for the weekend and I’m on holiday next week, so g... See more
8 months ago
An Excellent Experience ~Quality Products & Lightening Speed Delivery ~A Very Highly Recommended Company ~ 5 Star *****
They are very helpful and courteous.
Excellent service from start to finish. Used them twice in the past 2 weeks for my dog's medication, both times the service was great, easy to upload prescription and order, extremely fast delivery. I would use them for all my dogs meds but 2 of them are cheaper at another online pharmacy which is a shame as Pet Drugs online has far quicker delivery
Easy and helpful
I put in my order and 3days later it was delivered, no problems can’t say better than that.
Really easy to order my pets medication and everyone is always very helpful when I’ve had to ring they get my problems sorted
Completely messed up my order which meant my dogs medication was delayed by 2 weeks. Absolutely shocking customer service.
Dealing with Pet Drugs Online is always professional and very speedy, as well as very competitive prices
Speedy and efficient service with good prices
Very efficient and fast delivery
Friendly, efficient staff & speedy delivery 😁👌🏼 I've never had a bad experience tbh. Nothing is too much trouble, as the staff offer to help in any way they can and don't treat you like your just a number. Thank you so much to everyone 🙂
Very professional Very polite Nothing is to much trouble
Competent staff. Good prices.
Always a great service and always very helpful.
Jobsworth/OTT person at the company. Emailed a photo of the prescription for our super senior cat but for whatever ridiculous reason it wasnt good enough even when all the information was visible.
Great communication. Easy ordering and arrived promptly.
Always so easy to place an order either online or by fone. Wouldn't use any other company.
Great price Great service
Quick delivery good prices
Easy to order from. Website easy to navigate. Delivery in good time and well packaged
Convenience of purchasing drugs once system is in place, but above all you cannot be beaten on price, we have saved a small fortune with the amount of medication our dog needs
Based on analysis of 119 reviews rated 1-2 stars for Pet Drugs Online
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“Product came damaged, unusable, refused to give a full refund”
“Put my order in 7 days ago and still hasn’t even been dispatched”
“I sent an email and finally received a response 4 days later (8 days after I placed the original order), from someone...”
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Pet Drugs Online is a UK-based online retailer specializing in affordable pet care products, including prescription medications, pet food, and accessories. With over 20 years of experience in the industry, the company caters to pet owners seeking reliable and cost-effective solutions for their pets' health and wellbeing. Customers can easily navigate the website to find a wide range of products, from flea and tick treatments to various pet foods. The company places a strong emphasis on fast delivery and customer service, ensuring that pet owners receive their orders promptly. Pet Drugs Online is an accredited veterinary medicines internet retailer, allowing it to offer prescription medications with a straightforward ordering process that includes uploading prescriptions directly at checkout. This service appeals to pet owners looking for convenience and affordability in managing their pets' healthcare needs.
Pet Drugs Online receives a mix of reviews, with a notable majority expressing satisfaction with their service. Many customers appreciate the helpful and friendly staff, highlighting the company's reliability and quick delivery times. Positive experiences often mention the ease of ordering and the efficiency in handling prescriptions, with some noting that orders arrive promptly and at competitive prices. However, there are significant complaints regarding order delays, poor packaging, and inadequate customer service. Several reviewers report issues with prescription processing and lack of communication, leading to frustration and disappointment. While many find the service trustworthy, the recurring problems with order fulfillment and customer support detract from the overall experience.
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