Dog food was del within 3days
Dog food was del within 3days

8 months ago
First time customer,I was assured my dog food order would be delivered next day by DHL. Needless to say it hasn’t arrived, customer service is closed for the weekend and I’m on holiday next week, so g... See more
8 months ago
An Excellent Experience ~Quality Products & Lightening Speed Delivery ~A Very Highly Recommended Company ~ 5 Star *****
Dog food was del within 3days
First time customer. Tremendous service! Will be going back next time.
Very helpful & explanation was perfect 👍
They are always helpful and very efficient
I stopped using petrol drugs on line due to issues, but my goodness they have improved. Easier to contact and now very efficient at getting orders to the customer quickly.
I aways have a good experience when i call to make my order, friendly and helpful staff
Great service shared my prescription and easily done
A very good company to deal With and saving money compared to the high street Vet.
I find the Pets on Line really helpful, as l'm not experience with tech. They are kind and considerate and when l get in a muddle they help me out. That takes a lot of stress off me. Their prices are very good too. They are reliable and dependable too.
The staff were very helpful and polite and more importantly the prescription was dispatched very quickly.
Good service
Item delivered to the wrong place, and their only assistance was, here's where it is, go get it yourself. Won't be using this company again.
Easy too set up a prescription order . Meds arrived quickly and safely. Highly recommend
Excellent fast service and staff very helpful
Fantastic service,very simple upload of my dog prescription with a 300% saving on my dog medication.
Always very helpful,kind and patient.
As always a prompt reliable service… great customer service and value for money !
As usual when ordering prescription drugs for my dogs the speed of service is excellent and on one occasion when I made a mistake on my order the lady who called me sorted it out within a couple of minutes
I have been buying our cats prescriptions for a few years now, and i wouldn't go anywhere else, very helpful and they check everything.
The staff r friendly kind & professional great company go out of there way 2 help
Based on analysis of 119 reviews rated 1-2 stars for Pet Drugs Online
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“Product came damaged, unusable, refused to give a full refund”
“Put my order in 7 days ago and still hasn’t even been dispatched”
“I sent an email and finally received a response 4 days later (8 days after I placed the original order), from someone...”
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Pet Drugs Online is a UK-based online retailer specializing in affordable pet care products, including prescription medications, pet food, and accessories. With over 20 years of experience in the industry, the company caters to pet owners seeking reliable and cost-effective solutions for their pets' health and wellbeing. Customers can easily navigate the website to find a wide range of products, from flea and tick treatments to various pet foods. The company places a strong emphasis on fast delivery and customer service, ensuring that pet owners receive their orders promptly. Pet Drugs Online is an accredited veterinary medicines internet retailer, allowing it to offer prescription medications with a straightforward ordering process that includes uploading prescriptions directly at checkout. This service appeals to pet owners looking for convenience and affordability in managing their pets' healthcare needs.
Pet Drugs Online receives a mix of reviews, with a notable majority expressing satisfaction with their service. Many customers appreciate the helpful and friendly staff, highlighting the company's reliability and quick delivery times. Positive experiences often mention the ease of ordering and the efficiency in handling prescriptions, with some noting that orders arrive promptly and at competitive prices. However, there are significant complaints regarding order delays, poor packaging, and inadequate customer service. Several reviewers report issues with prescription processing and lack of communication, leading to frustration and disappointment. While many find the service trustworthy, the recurring problems with order fulfillment and customer support detract from the overall experience.
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