Performance Bicycle receives a mix of reviews, with many customers praising the quality of bikes and the knowledgeable staff. Reviewers highlight the excellent selection of bikes and parts, noting that the shop is well-stocked and offers competitive pricing. Many appreciate the professional service, particularly for bike repairs and tune-ups, which are often described as thorough and reasonably priced. However, some customers express disappointment with the customer service, mentioning feelings of being rushed or ignored during their visits. Additionally, there are complaints about slow service and communication issues regarding order updates. Overall, while the shop is recognized for its good products and value, the inconsistency in customer service experiences leaves some consumers feeling let down.
This place really knows their stuff when it comes to performance bikes. Got fitted for a new racing bike and they took measurements, discussed my riding style, and made excellent recommendations. The... See more
Regular customer for bike maintenance and they consistently do excellent work. My bike always feels smooth and responsive after their tune-ups. Fair pricing and they don't try to upsell unnecessary se... See more
The bike I purchased is great quality, but there were some communication issues with my order. Had to call multiple times to get updates on delivery status. Product itself exceeded expectations though... See more
The bike quality is excellent and they have a wide range of accessories. However, the wait time for service appointments is pretty long and the staff seemed overwhelmed during my visit. Still got what... See more
This place really knows their stuff when it comes to performance bikes. Got fitted for a new racing bike and they took measurements, discussed my riding style, and made excellent recommendations. The final setup was perfect and has improved my ride significantly.
Regular customer for bike maintenance and they consistently do excellent work. My bike always feels smooth and responsive after their tune-ups. Fair pricing and they don't try to upsell unnecessary services.
The bike I purchased is great quality, but there were some communication issues with my order. Had to call multiple times to get updates on delivery status. Product itself exceeded expectations though.
The bike quality is excellent and they have a wide range of accessories. However, the wait time for service appointments is pretty long and the staff seemed overwhelmed during my visit. Still got what I needed but expected faster turnaround.
While the bike selection is decent, I felt rushed during my visit and the staff didn't seem very interested in helping. Had to ask multiple times for assistance. The bike I bought is fine but the shopping experience could have been much better.
Always able to find the components I need for my bike builds. Their inventory is well-stocked and prices are competitive. Sometimes the checkout process takes longer than it should, but overall a solid shop for cycling needs.
Nothing particularly stood out as exceptional, but they got the job done. Bike repair was completed as promised and pricing was fair. Service was adequate but not memorable. Would consider returning if convenient.
Brought in my bike with multiple issues and they diagnosed everything quickly. The repair work was thorough and my bike rides like new again. Pricing was reasonable for the quality of work. Will definitely return for future maintenance needs.
As a complete beginner, I was nervous about buying my first serious bike. The team here was patient and educational, helping me understand different options without being pushy. Very satisfied with my hybrid bike choice.
Really impressed with the bike selection here. The staff took time to understand what I was looking for and helped me find the perfect road bike for my commute. Assembly was done professionally and they explained all the maintenance basics. Only minor complaint is that it took a bit longer than expected to get my bike ready, but the quality of service made up for it.
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Performance Bicycle is a cycling retailer that specializes in bicycles, cycling equipment, and related accessories. The company offers products and services for various cycling disciplines including road cycling, mountain biking, and recreational riding. They typically provide both online and retail store sales along with bicycle maintenance and repair services.
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