Over a year ago
Liked the product till one exploded and sent carbon shrapnel all over the bath and my wife. The clincher was customer service's denial reply
Over a year ago
On May 20, 2020, we bought the Pelican Pro 6-Stage R/o plus Pelican WFS Iron/Chlorination system, according to the contract, cost $3,963.55. Since then to today, October 29, 2022, we still are having... See more
Over a year ago
We have the whole house water system for about 5 years now and water is heaven. we turn it off every 3 months to flush everything with chlorine water. We never had any issues with customer service loc... See more
Over a year ago
Bought two different systems. One whole house carbon filter, which seems to work well. Noticeable reduction in chlorine smell, which was our main issue. The other system we bought was the Reverse O... See more
All that I was told was verified to be true. I tried the Salt Free system on their 90 day guarantee; was not satisfied with the hardness and they replaced it hassle free with the salt based system. I have tested the water and it is perfect. FRank, Kyle and all the others are high integrity people
They do not sell the softner media for scale and mag. Hard water You can buy the tank with the media but if you want to replace the media after time THEY WONT SELL IT TO YOU? kind of crazy!!!
Super easy to install & follow tutorials online - highly recommend!
Easy ordering and fast shipping!
Great filter, but complicated for installing. Instructions need to have more pictures for visual aid. My maintenance person had issues while installing..
I have been using the Pelican water system for approximately 10 years without any problems. It is very convenient to order the replacement filters for the system. I would recommend the Pelican Water System to others.
I like to do business over the phone more than on line and my experience with Pelican is the best I can get. they have great customer service and know what they sell. Not only have I bought the product but I recommended it to a friend and even installed it for him, we are both very happy with the product and what a difference the taste in water. I even wash my cars with the water and it is spotless free. I will recommend it to anybody.
The no salt system works great it replaces our eco water system . It was also easy to install myself.
Great product, incredibly fast shipping. Wish it would come with a little plumbing tape so it could be installed right away.
For the functionality you get, this softener is significantly overpriced. You can get a Fleck to do what this can do, for half the price. The company will also not pay for returns if you are unsatisfied with the quality of what you receive. Don't do business with a like this.
On time delivery. Frequent emails kept me updated on my delivery date.
Our Pelican RO unit is one of the best purchases we’ve made. Excellent quality product and superb service support from the team at Pelican. - Thank you from San Diego.
The customer service at Pelican is excellent; staff advised me on the filter system size appropriate for my needs. The cost of the system is 1/3 of another system I was considering. I signed up for the automatic shipment of filters, which is great so I won't have to think about it. The installation was accomplished by my trusty plumber and I have tasty, clean water!!! I'm drinking much more water now that I know it's clean and safe. I would recommend Pelican highly to anyone.
I had my water conditioner and whole house filter installed about 2 months ago. The installation was a lot harder and expensive to get installed than you stated! I still can not drink the water due to taste after installation. I am also worried with the calcium build up that I have noticed since installing. On Saturday January 6, 2018 Clemente (customer service rep) called me and addressed my previous concerns. After talking to him, I am trying to resolve my concerns. I will get back to TrustPilot if I can not take care of what we disscussed.
Easy to order and received the item in a timely manner
The tech support and sales team are great. Very knowledgeable and nice guys. We have only had our system for about a month. So far so good and waaaaayyyy better than the system the previous owner had in place.
Great customer service. The Techs helped me resolve my long standing and difficult waterbissue.
Very rapid response. Thanks.
Prompt courteous service
Great tasting water! System was easy to install. Technical support was outstanding.
Based on analysis of 46 reviews rated 1-2 stars for Pelican Water
“The clincher was customer service's denial reply”
“not that I was upset about installation”
“Terrible, terrible high priced service”
“Absolutely no problems with the system or the water quality”
“Product might be good”
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Pelican Water is a company that specializes in providing water filtration and purification solutions for residential and commercial customers. Their product offerings include a range of water softeners, reverse osmosis systems, and whole house filtration units designed to improve water quality and address specific water issues. By focusing on effective water treatment technologies, Pelican Water aims to enhance the health and safety of drinking water for households and businesses alike. The company caters to a diverse customer base, including homeowners looking to improve their water quality, property managers seeking reliable solutions for multiple units, and businesses that require consistent access to clean water. Pelican Water emphasizes the importance of sustainable practices and user-friendly systems, making it easier for customers to maintain optimal water conditions while reducing environmental impact. For more information about their products and services, visit www.pelicanwater.com.
Pelican Water receives high praise for its water systems, with many customers highlighting the great taste and quality of the water produced. Reviewers express satisfaction with the overall performance of their filtration systems, noting significant improvements in water quality and a reduction in chlorine smell. However, there are notable complaints regarding customer service, with several consumers reporting issues such as delayed responses, poor communication, and difficulties with order fulfillment. Some customers have experienced product failures, including malfunctioning filters and systems that did not meet expectations. While many appreciate the product quality and helpful staff, the negative experiences with customer service and product reliability cannot be overlooked.
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