Over a year ago
Liked the product till one exploded and sent carbon shrapnel all over the bath and my wife. The clincher was customer service's denial reply
Over a year ago
On May 20, 2020, we bought the Pelican Pro 6-Stage R/o plus Pelican WFS Iron/Chlorination system, according to the contract, cost $3,963.55. Since then to today, October 29, 2022, we still are having... See more
Over a year ago
We have the whole house water system for about 5 years now and water is heaven. we turn it off every 3 months to flush everything with chlorine water. We never had any issues with customer service loc... See more
Over a year ago
Bought two different systems. One whole house carbon filter, which seems to work well. Noticeable reduction in chlorine smell, which was our main issue. The other system we bought was the Reverse O... See more
Very pleased with our salt type water softener from Pelican, and A big thank you to James in customer service( ext 209 ) for being such a pleasant person to help solve a problem for us. Five stars all the way.
The Pelican whole house water filter is amazing. We get around 5 years life before changing the media. I completly removes that funky taste from our water, all that is left is the taste of good clean water. I live in a rural comunity that has very bad tasting water-this has totally solved that problem
Immediate answers to questions, immediate shipping. Great value. Bought another for my son's family.
love the water now
My water tastes better than bottled water. Pelican has a great support team.
PLACING ORDER OVER THE PHONE WAS EASY AND PRODUCT WAS DELIVERED TO OUR DOOR STEP BY FED EX. THANK YOU. WE LOVE OUR PELICAN WATER SYSYEM...IT MAKES A HUGE DIFFERENCE!
Called to get info on the water system in the house I purchased last year. The Customer service rep was excellent and walked me through the system features and how to replace the filter. Discovered no shut off valve was installed so have to shut off main to change filter. Will have a plumber remedy that. Excellent call!
Good experience from ordering the test kit, to reviewing the results and ordering the proper equipment, and technical help with installation and programing.
Parts were missing from the order, so I could not install. After contacting them, they sent out the missing parts but delayed the installation by over a week.
The service, price and shipping from Pelican was great. However my wife says she has not used the system long enough to see a difference in our city water.
Does its job quality could be better
After tightening up the unit leaked and was loose between the nut and filter. I'm going to have a go at it again, which will make the third try. So far, so bad.
We had no problems when we ordered the unit.
Excellent System would recommend to anyone with water conditions
Fast service, trusted seller
The under-sink filtering system purchased from pelican works well ! Water tastes Great, no heavy water bottles to lift, and the $ saved is a big plus ! Now, I just turn on the faucet. Lovin' it ! My son-in-law installed in less than 30 minutes.
Pelican is a name you can trust. Love, love, love our whole house system.
Got a filter. Easy to change out. Live in West Yahoo with water that comes out of tap brown. This filter works great.
The gentleman that helped me was super-knowledgeable and helpful.
Great experience on purchase....informative, helpful and direct. Really appreciated the warm discussion without pressure to up-sell or push more product. So looking forward to use after installation!
Based on analysis of 46 reviews rated 1-2 stars for Pelican Water
“The clincher was customer service's denial reply”
“not that I was upset about installation”
“Terrible, terrible high priced service”
“Absolutely no problems with the system or the water quality”
“Product might be good”
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Pelican Water is a company that specializes in providing water filtration and purification solutions for residential and commercial customers. Their product offerings include a range of water softeners, reverse osmosis systems, and whole house filtration units designed to improve water quality and address specific water issues. By focusing on effective water treatment technologies, Pelican Water aims to enhance the health and safety of drinking water for households and businesses alike. The company caters to a diverse customer base, including homeowners looking to improve their water quality, property managers seeking reliable solutions for multiple units, and businesses that require consistent access to clean water. Pelican Water emphasizes the importance of sustainable practices and user-friendly systems, making it easier for customers to maintain optimal water conditions while reducing environmental impact. For more information about their products and services, visit www.pelicanwater.com.
Pelican Water receives high praise for its water systems, with many customers highlighting the great taste and quality of the water produced. Reviewers express satisfaction with the overall performance of their filtration systems, noting significant improvements in water quality and a reduction in chlorine smell. However, there are notable complaints regarding customer service, with several consumers reporting issues such as delayed responses, poor communication, and difficulties with order fulfillment. Some customers have experienced product failures, including malfunctioning filters and systems that did not meet expectations. While many appreciate the product quality and helpful staff, the negative experiences with customer service and product reliability cannot be overlooked.
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