This is a great company and even better products.
This is a great company, and even better products.

Over a year ago
Liked the product till one exploded and sent carbon shrapnel all over the bath and my wife. The clincher was customer service's denial reply
Over a year ago
On May 20, 2020, we bought the Pelican Pro 6-Stage R/o plus Pelican WFS Iron/Chlorination system, according to the contract, cost $3,963.55. Since then to today, October 29, 2022, we still are having... See more
Over a year ago
We have the whole house water system for about 5 years now and water is heaven. we turn it off every 3 months to flush everything with chlorine water. We never had any issues with customer service loc... See more
Over a year ago
Bought two different systems. One whole house carbon filter, which seems to work well. Noticeable reduction in chlorine smell, which was our main issue. The other system we bought was the Reverse O... See more
This is a great company, and even better products.
Our second home installation and it is great.
The UV filter works great. the support received from the tech person and sales person was great and helpful. Thanks again
dont buy no filters from these guys. its hard to install takes hours the instructions are gery vague and hard to hnderstand and the water leaks out the bottom of the filter so you either have to buy a special seal for it or just keep cleaning up th water every time you need water . just buy a filter from somewhere else and save your time and money
Good service - I like the automatic feature.
Shower head w filter arrived quickly. It was a simple install so far I'm happy with it
They sold me a non-salt water softener only to learn later that’s not technically accurate. After six months of dish and hair film and having up sold me on this “better model” and having also bought a purifier and UV system, the best they could do was sell me the correct unit at a discount and tell me to sell the original unit on EBay. So now I’m also paying for a second installation. Don’t buy from Pelican!!
Excellent. I recommend this company to anyone.
Pelican beats any other water system. I know have water I can drink from the faucet... Was a bit concerned about the original cost. BUT what I have gained hasn't be achieved with any of my past attempts with other water systems. PELICAN is worth the initial expense.
Got the system in one day. I installed it and it works great.
Great Water System. We love it and works great. Sales advisor and installers were professional and prompt. Note: Not happy with the tanks being put in the soil. Sales advisor sold me on the fact that they would put down pavers and or blocks to set the tanks on. My wife wants me to move it or take it out. This is an ugly install and will have to try to hide it.
The sales representative over the phone spoke to me with experience, knowledge and willingness to explain in detail everything about the different systems. The water system I ordered came in the mail within three days. I was perfectly happy and would purchase from Pelican Water Systems again.
Customer service is always 5 star! The instructions could be printed a little larger with arrows labeling all the parts mentioned in the text.
Quality and service
Fast, Friendly and precise. Would buy again and recommend to friends.
Pelican Water has helped my skin get better. After 4 years and seeing all kinds of doctors we decided to try Pelican water shower filter. We have a brand new softening system but I felt we needed something more in our shower. My skin is finally healing!!!
I have had my Pelican water system for one year now and I have been very pleased with it and the service. When it was nearly time to change the light unit, it came in the mail in plenty of time. And my nephew easily installed it. I love that I don't have to use fabric softener or dryer sheets anymore.
Excellent customer service - a real person answers the phone and assists you as though you really matter to them.
We ordered the whole house (PSE1800-PUV-7) filter/salt system with the UV kit as we have well water. The product arrived timely and in great shape. We also ordered the install kit which simplified the installation greatly. I did have to go to Home Depot for a few PVC connectors, but this was expected. Once installed the system has performed exceptionally well with no loss of water pressure. Installation is straight forward. Any DIY can install. Would definitely recommend.
Just installed the unit. seems to be working ok. will know in a few weeks. the concept is very good. will give a detailed opinion in a month or so. the service from Pelican was top rate and very professional.
Based on analysis of 46 reviews rated 1-2 stars for Pelican Water
“The clincher was customer service's denial reply”
“not that I was upset about installation”
“Terrible, terrible high priced service”
“Absolutely no problems with the system or the water quality”
“Product might be good”
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Pelican Water is a company that specializes in providing water filtration and purification solutions for residential and commercial customers. Their product offerings include a range of water softeners, reverse osmosis systems, and whole house filtration units designed to improve water quality and address specific water issues. By focusing on effective water treatment technologies, Pelican Water aims to enhance the health and safety of drinking water for households and businesses alike. The company caters to a diverse customer base, including homeowners looking to improve their water quality, property managers seeking reliable solutions for multiple units, and businesses that require consistent access to clean water. Pelican Water emphasizes the importance of sustainable practices and user-friendly systems, making it easier for customers to maintain optimal water conditions while reducing environmental impact. For more information about their products and services, visit www.pelicanwater.com.
Pelican Water receives high praise for its water systems, with many customers highlighting the great taste and quality of the water produced. Reviewers express satisfaction with the overall performance of their filtration systems, noting significant improvements in water quality and a reduction in chlorine smell. However, there are notable complaints regarding customer service, with several consumers reporting issues such as delayed responses, poor communication, and difficulties with order fulfillment. Some customers have experienced product failures, including malfunctioning filters and systems that did not meet expectations. While many appreciate the product quality and helpful staff, the negative experiences with customer service and product reliability cannot be overlooked.
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