Great system
Great system, easy to install.

Over a year ago
Liked the product till one exploded and sent carbon shrapnel all over the bath and my wife. The clincher was customer service's denial reply
Over a year ago
On May 20, 2020, we bought the Pelican Pro 6-Stage R/o plus Pelican WFS Iron/Chlorination system, according to the contract, cost $3,963.55. Since then to today, October 29, 2022, we still are having... See more
Over a year ago
We have the whole house water system for about 5 years now and water is heaven. we turn it off every 3 months to flush everything with chlorine water. We never had any issues with customer service loc... See more
Over a year ago
Bought two different systems. One whole house carbon filter, which seems to work well. Noticeable reduction in chlorine smell, which was our main issue. The other system we bought was the Reverse O... See more
Great system, easy to install.
We are very pleased with the performance of our 1800 system combo whole house filtration and softener system. As we have notice a big difference in our well water hardness which in 30 days has turn out to be excellent and no hardness. I would recommend this or any of your systems to all who ask. thanks.
The product is very good. Es un placer trartar con gente Buena, cuando llame por primera vez, hable con Luisa. Excelente persona y luego hable con Clemente por lo de la luz y tambien es una excelente persona. Estoy bien complacido con esta experiencia.
I have well water and wanted to change from salt system to salt-free softening system. I have been happy with Pelican's technical customer service and their products have worked well for the past few years so far.
Excellent and very friendly service. Very fast with their shipping.
No problems at all. Always on time always courteous.
I already knew what system I wanted when I called, but still the young guy that helped me was helpful and answered my remaining question. We have not taken the system out of it's box yet because we are in new construction and we haven't gotten to that part yet.
This is a very nice RO unit that does not waste water, is quick and very compact under the sink. The filters are expensive but they last and they are easy to change.
Love the product and the company!
The filter system looks good and I hope it performs as it is stated. Negatives: 1- One flex pipe was shipped wrong and instead it should have been female for the last stage to the outlet water pipe. 2- It took much longer than 30 minutes to get clean and non-black water from the carbon filter.
The biggest problem I have with the system is the carbon filter. Whenever I have to turn off the water to the house for repairs the carbon comes through the system and clogs the filters in the reverse osmosis system when it is repressurized. You get black water in the toilets and the sink as well. The reverse osmosis is the system we use for drinking water. If cost $272.00 to replace the filters.
Always a great experience. Install is pretty labor intensive but the result is worth it.
I was going to wait a few weeks to see the amount of scale build up the system. The water tastes fantastic and we already noticed that we do not need to use the same amount of detergents in our laundry and dishwasher! Great product so far easy install. I would and have recommended the Pelican system to my friends and family. I’m a Chief Engineer at a hotel and I am contemplating having a large system installed at our property and get rid of the old salt system we currently use.
You know since I contacted your company, I have had local water companies come out and test the the water independently. The results from the water I sent you seems to misleading. None of them found an issue with the Iron or manganese. Yet, Pelican seems to claim I need a unit to take are of that. I truly feel, in my gut my water sample was tampered. Each time I called, preparing to purchase a unit, I was informed I needed a different unit which was more expensive. Plus, each representative I spoke to after Kyle, gave me a high pressure sales pitch--appearing to me, they worked on commission. I feel very uncomfortable trusting your company at this point, and I am seeking reimbursement for the water testing charge. Feeling disappointed and betrayed by your company.
We have had our system for over 5 years without any problem. We are confident that we are drinking/showering with water that has healthy benefits. A few words about our salesman/contact person Patrick Hollingsworth. We find him to be a man of integrity. Always available for any questions, helpful, patient. We are totally satisfied with this product and the interaction with this company.
The Pelican PC 600 was recommended to us by our brother in-law who had his PC 1000 installed last year. Our PC 600 will be installed in our new home being built on Long Beach Island. It has made the drinking water cleaner & clearer and the water for the washing is much better.
So far you could not ask for anything better. The support from Pelican was Great. I am looking forward to years of clean water.
I've called a couple of times with questions over the years since purchasing a whole house water filter. Best customer service I've ever experienced. You guys rock!
Easy to install, just watch the youtube videos. Looks great, makes great water.
I am happy to own my newly purchased Pelican Filter Shower. It helps with my skin and hair so freshly. My hair feels so soft and looks so great.. love it. Thanks To Pelican Water Systems !! Robin C
Based on analysis of 46 reviews rated 1-2 stars for Pelican Water
“The clincher was customer service's denial reply”
“not that I was upset about installation”
“Terrible, terrible high priced service”
“Absolutely no problems with the system or the water quality”
“Product might be good”
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Pelican Water is a company that specializes in providing water filtration and purification solutions for residential and commercial customers. Their product offerings include a range of water softeners, reverse osmosis systems, and whole house filtration units designed to improve water quality and address specific water issues. By focusing on effective water treatment technologies, Pelican Water aims to enhance the health and safety of drinking water for households and businesses alike. The company caters to a diverse customer base, including homeowners looking to improve their water quality, property managers seeking reliable solutions for multiple units, and businesses that require consistent access to clean water. Pelican Water emphasizes the importance of sustainable practices and user-friendly systems, making it easier for customers to maintain optimal water conditions while reducing environmental impact. For more information about their products and services, visit www.pelicanwater.com.
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Pelican Water receives high praise for its water systems, with many customers highlighting the great taste and quality of the water produced. Reviewers express satisfaction with the overall performance of their filtration systems, noting significant improvements in water quality and a reduction in chlorine smell. However, there are notable complaints regarding customer service, with several consumers reporting issues such as delayed responses, poor communication, and difficulties with order fulfillment. Some customers have experienced product failures, including malfunctioning filters and systems that did not meet expectations. While many appreciate the product quality and helpful staff, the negative experiences with customer service and product reliability cannot be overlooked.
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