Hello
Hello, bought filtration no salt water softener and now R.O under sink system. So far so good. Thank you. Yours Truly, John Lehner

Over a year ago
Liked the product till one exploded and sent carbon shrapnel all over the bath and my wife. The clincher was customer service's denial reply
Over a year ago
On May 20, 2020, we bought the Pelican Pro 6-Stage R/o plus Pelican WFS Iron/Chlorination system, according to the contract, cost $3,963.55. Since then to today, October 29, 2022, we still are having... See more
Over a year ago
We have the whole house water system for about 5 years now and water is heaven. we turn it off every 3 months to flush everything with chlorine water. We never had any issues with customer service loc... See more
Over a year ago
Bought two different systems. One whole house carbon filter, which seems to work well. Noticeable reduction in chlorine smell, which was our main issue. The other system we bought was the Reverse O... See more
Hello, bought filtration no salt water softener and now R.O under sink system. So far so good. Thank you. Yours Truly, John Lehner
Excellent customer service! I received a UV filter with a defect and they replaced the part no questions asked and expedited the shipping.
They gave me great service and advice when an much older system failed as past it's replacement life. I highly recommend their products.
From ordering the under-the-counter RO system, to delivery and installation, Pelican Water Systems provided great service with answering installation questions and hands on service when we encountered an unexpected problem. (our own doing...) Our water now tastes great, and I am confident it is pure-plus I no longer need to waste time buying bottled water! Definitely a win for us!!
Great service
My new system hooked up easy. When it came to the bulb the casing was cracked around the connector, I called the company and they replaced it without any problem. Thank you Pelican Water Systems.
Very easy simple to install. The water feels great right away after installing the pelican water system
Expensive to install , requires regular,expensive maintenance . Softner does not remove all minerals from water.
I am the area authorized installer for Pelican. I install and service all their equipment. Top notch equipment that does what it says. Customer service and tech support are outstanding!
Robert L. was very knowledgeable and patient when I originally made my call to Pelican to discuss what system I needed for my house. I have since called back a couple of times to speak with him and their technical support staff about minor, self inflicted issues. They have been great. They even returned phone calls when they said they would, which is a rare thing nowadays! I would definitely recommend Pelican to anyone looking for water treatment systems.
Was delivered and installed as promised great installation. could not be happier.
The automatic reorder is seamless and on time. Thank you
taste is better
Filtered water comes out VERY slowly.
Great product water in house is totally filtered. Does not spot shower doors. Very happy with it.
All representatives from this company are outstanding
Good water flow and easy installation.
We paid for the system, but when they came out to install it, the system would not fit. We live in a condo with a tight closet it would be installed in. He assured us it would fit. We have been trying to get a refund but it has been two weeks and they have not given us a credit. We are very disappointed in their service
Knowledgeable sales people. Fast delivery. Seems to work well. Only complaint is instructions could be better for installation. Had to buy $200 worth of fittings for install.
I have a whole house filter system PSE-2000, looks like not a good quality. Both two cover stainless tube is not tightened and wobbling, water softner not working correctly, water still leave white mark after dry.
Based on analysis of 46 reviews rated 1-2 stars for Pelican Water
“The clincher was customer service's denial reply”
“not that I was upset about installation”
“Terrible, terrible high priced service”
“Absolutely no problems with the system or the water quality”
“Product might be good”
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Pelican Water is a company that specializes in providing water filtration and purification solutions for residential and commercial customers. Their product offerings include a range of water softeners, reverse osmosis systems, and whole house filtration units designed to improve water quality and address specific water issues. By focusing on effective water treatment technologies, Pelican Water aims to enhance the health and safety of drinking water for households and businesses alike. The company caters to a diverse customer base, including homeowners looking to improve their water quality, property managers seeking reliable solutions for multiple units, and businesses that require consistent access to clean water. Pelican Water emphasizes the importance of sustainable practices and user-friendly systems, making it easier for customers to maintain optimal water conditions while reducing environmental impact. For more information about their products and services, visit www.pelicanwater.com.
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Pelican Water receives high praise for its water systems, with many customers highlighting the great taste and quality of the water produced. Reviewers express satisfaction with the overall performance of their filtration systems, noting significant improvements in water quality and a reduction in chlorine smell. However, there are notable complaints regarding customer service, with several consumers reporting issues such as delayed responses, poor communication, and difficulties with order fulfillment. Some customers have experienced product failures, including malfunctioning filters and systems that did not meet expectations. While many appreciate the product quality and helpful staff, the negative experiences with customer service and product reliability cannot be overlooked.
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