PayLater Travel Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Hi there, I love and appreciate the support from Ela, and of course, her hard work to assist me through the online issues regarding our flight. Thank you so much to the team and Ela for helping me out. Thank you, Peta Ah Poe
My first encounter on the assistance chat was with Mila, who asked for the PTL number but then left me waiting and never returned. I waited for 15 minutes before Jaja stepped in. Jaja was incredibly helpful—quickly looking into the issue, resolving it efficiently, and processing my refund. Thank you, Jaja, for your assistance and for reassuring me throughout our conversation that you would take care of the issue. I truly appreciate your support and professionalism.
Very easy and helpful service provided by Ari. Pleasant and polite transaction.
Bettie from PayLater was absolutely efficient and she corrected the name on the ticket immediately after sending an email
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paylatertravel.com.au1,000 total • Write a review
Happy Customer I spent over 3 hours with 3 different people on the help line. Finally in the end i was given the information i needed and it helped me alot. Thankyou to Bejay who called me and explained to me what i needed to know. He was very understanding and patient with me. Very well mannered and definitely made my call easy and smooth. Thankyou bejay.
Great customer service Bejay ! Was able to address my concern and fix them ! Much appreciated
Nica provided exceptional assistance, and her prompt resolution regarding the flight ticket modifications resulted in significant cost savings. Thanks Nica
Bejay was great - quick and responsive and solved my issues promptly
Jaja was very helpful and I really appreciate the help
Jaja, is the customer support and the best I had. lots of patience and very supportive. My emergency rebooking is very fast and efficient. EXCITING TO FLY BACK HOME IN THE PHILIPPINES.
customer service representative made change of flight easy
Mio was great . I was so nervous and have been waiting for reply. Then I got an email from Mio and replied back with couple of concerning question and straight away I received a phone call from Mr Mio and had answered all the questions to my inquiries and assured me that the Team is working on it and will get back with an answer or with a new booking. Mr Mio thank you . I was getting nervous because I couldn’t afford to change my booking or for it to be canceled. Now I can rest knowing that the Paylater Travel team is working on it. Thank you Mio, your kindness and excellent service needs to be recognised . Thank you very much
CEA serves with understanding! Allows her customers to express themselves especially when frustrated. She has assisted me with my flight changes and has been super patient and attentive. Thank you Cea!
