PayLater Travel Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Hi there, I love and appreciate the support from Ela, and of course, her hard work to assist me through the online issues regarding our flight. Thank you so much to the team and Ela for helping me out. Thank you, Peta Ah Poe
My first encounter on the assistance chat was with Mila, who asked for the PTL number but then left me waiting and never returned. I waited for 15 minutes before Jaja stepped in. Jaja was incredibly helpful—quickly looking into the issue, resolving it efficiently, and processing my refund. Thank you, Jaja, for your assistance and for reassuring me throughout our conversation that you would take care of the issue. I truly appreciate your support and professionalism.
Very easy and helpful service provided by Ari. Pleasant and polite transaction.
Bettie from PayLater was absolutely efficient and she corrected the name on the ticket immediately after sending an email
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paylatertravel.com.au1,000 total • Write a review
Nica was a great help & was able to sort out my query very quickly.
Date of experience: July 30, 2025
My experience was good, What I'm disappointed about is that I never got the option to upgrade my ticket.
Date of experience: July 30, 2025
When I got a call from Ms Rona yesterday, I didn’t expect that my issue will be solved that easily. She patiently listened to my concern, made me feel relieved from tension by explaining what will be happening. I really appreciate the whole team who were there to sort out my issues through mails. Thank you team. Cheers
Date of experience: July 28, 2025
US
I really appreciated Nica for prompt assistance when I had accidentally submitted a flight cancellation request and luckily my cancellation request was still pending. I have no hesitation in recommending PayLater Travel foe booking flights
Date of experience: July 28, 2025
US
I had spoken with Cea, She was very helpful and was very clear about everything she was very professional and promptly worked on our request immediately i was less stress about our trip with the help of Cea so happy i had delt with Cea really appreciated her help. Best Customer Service.
Date of experience: July 28, 2025
Ari was quick and efficient and was able to help me with my issue
Date of experience: July 28, 2025
Very prompt reply. Very courteous. Very accomodating. Will not leave you behind unless the problem wasnt solve. Very comforting. No promises but act straight away. No seconds delay in replying emails. Highly worth mentioning Yayan for a very prompt to answer questions. Highly recommend Paylater travel for large family like me wanting to have some fresh air and wanting a holiday flights lock in and pay overtime. The same cost with paying upfront.no extra charges.
Date of experience: July 28, 2025
Unfortunately I had to cancel our holiday and Rona helped me with doing that. She provided me with what options I could take and made sure it was what I wanted. She replied to my emails really fast and it was all taken care of in less than an hour. Thank you so much Rona and the PLT team.
Date of experience: July 27, 2025
