PayLater Travel Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Hi there, I love and appreciate the support from Ela, and of course, her hard work to assist me through the online issues regarding our flight. Thank you so much to the team and Ela for helping me out. Thank you, Peta Ah Poe
My first encounter on the assistance chat was with Mila, who asked for the PTL number but then left me waiting and never returned. I waited for 15 minutes before Jaja stepped in. Jaja was incredibly helpful—quickly looking into the issue, resolving it efficiently, and processing my refund. Thank you, Jaja, for your assistance and for reassuring me throughout our conversation that you would take care of the issue. I truly appreciate your support and professionalism.
Very easy and helpful service provided by Ari. Pleasant and polite transaction.
Bettie from PayLater was absolutely efficient and she corrected the name on the ticket immediately after sending an email
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paylatertravel.com.au1,000 total • Write a review
Amazing!!! So easy to book my flights and the process and break down of the fare is reasonable and explained clearly. Makes booking flights so affordable for everyone!!
Date of experience: November 19, 2024
Rona was absolutely fantastic, very friendly and easy to understand, and she explained everything step by step and that I will receive a full refund, and she will send me an email confirming our conversation about my cancelling my trip overseas.
Date of experience: November 19, 2024
