PayLater Travel Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Hi there, I love and appreciate the support from Ela, and of course, her hard work to assist me through the online issues regarding our flight. Thank you so much to the team and Ela for helping me out. Thank you, Peta Ah Poe
My first encounter on the assistance chat was with Mila, who asked for the PTL number but then left me waiting and never returned. I waited for 15 minutes before Jaja stepped in. Jaja was incredibly helpful—quickly looking into the issue, resolving it efficiently, and processing my refund. Thank you, Jaja, for your assistance and for reassuring me throughout our conversation that you would take care of the issue. I truly appreciate your support and professionalism.
Very easy and helpful service provided by Ari. Pleasant and polite transaction.
Bettie from PayLater was absolutely efficient and she corrected the name on the ticket immediately after sending an email
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paylatertravel.com.au1,000 total • Write a review
Thank you so much Vin for helping me with my e-ticket. I was stress when I didn’t receive it within 48hrs and I made contact and received it straight away thank you :)
Date of experience: July 26, 2025
US
I would like to give a big Thank You to Ari for her pleasant support in assisting me in a name change request, (it happens 🤭)so close to flying out. She was very understanding, patient and easy to talk to with her customer service. We appreciate Ari, Keren and her team at PayLaterTravel. I had a great experience dealing with them. One thing I must add is that there is a number to call locally if you need to if you ask the AI chat. This is how Ari was able to better assist me. We look forward to our first family holiday. Thank you again
Date of experience: July 24, 2025
The quick response with exactly what I was looking for. Thank you.
Date of experience: July 24, 2025
Wonderful customer service
Date of experience: July 23, 2025
