Paychex Reviews

No complaints here. Payroll runs smoothly every week, taxes are handled properly, and the employee portal works well for our staff to access their information.

Paychex offers everything we need under one roof, which is convenient. The system can be overwhelming with all its features, and we probably only use about half of what we're paying for. Training could be better.

Paychex handles our payroll and HR needs well. The platform has lots of features which is great, but it took our team a while to figure everything out. Their support team was helpful during the transition period. Overall satisfied with the service.

The actual payroll and HR services work well, but communication about updates or changes is lacking. We've been surprised by fee increases and policy changes that weren't clearly communicated beforehand.

Our dedicated representative knows our business well and provides excellent support. The quarterly reports are detailed and helpful for our accounting. Very pleased with the level of service we receive.

Yes, it's pricier than some competitors, but the peace of mind is worth it. They handle all our tax filings correctly and on time. Never had any compliance issues since switching to them.

Been with Paychex for 5 years. They're dependable and accurate, which is what matters most for payroll. However, the user interface feels pretty dated compared to newer solutions. Would love to see them modernize their platform.

The payroll processing works fine, but we've had some issues with their time tracking system glitching. Customer service is hit or miss - sometimes great, sometimes you're on hold forever. It gets the job done but isn't perfect.

As a small business owner, Paychex has been a lifesaver. They handle everything from payroll to workers' comp, and I can focus on running my business instead of worrying about compliance. The mobile app is convenient too.

While the core service is decent, we keep getting hit with unexpected charges for things that seemed like they should be included. The base price looks reasonable until you start adding necessary features.

We've been using Paychex for about 2 years now and it's been reliable for our payroll needs. The interface is straightforward and their customer service responds quickly when we have questions. Only complaint is that some of the reporting features could be more intuitive.

We switched to Paychex when we hit 25 employees and it was the right move. They've scaled with us beautifully and handle all the complexity of multi-state payroll. Their compliance expertise gives us confidence we're doing things right.