ParcelABC - courier service Reviews

I use ParcelABC regularly to ship parcels within Europe. So far everything has been collected and delivered. When I’ve had to contact customer service, response has always been fast and answered my questions. Prices are competitive, cheaper than going direct to the couriers themselves. My experience with this company is positive.

Scammer! Paid extra insurance for nothing!!! The customer care is disgusting! The courier (CTT Express) lost my parcel, and I’m trying to have a refund of my extra insurance I paid with ParcelABC!! I’ve explained the situation 5 times to them (request: 281368) and the customer support is vague and unresponsive. It happened the 24th of April 2024, and still not received anything from them, so far (9th August 2024). Right after the accident, I raised a claim with CTT Express and Parcel ABC, and sent to them proof of value of the goods inside the box lost. Both of them confirmed that were investigating, and they had communications between them. Parcel ABC confirmed that CTT has lost my box!! So why don't give me a refund of the extra insurance?? Details below: EXP. CTT EXPRESS: 0010000060103059694033 CUSTOMER REFERENCE: PTES-785271759 Instead of receiving the package mentioned above, I received a package intended for someone else (a plastic bag with SHEIN products inside). The courier, I assume by mistake, placed my package's label over the plastic bag belonging to another person. Indeed, if I scratch it off, I can see the original label underneath, which belongs to another recipient. I’m trying to keep contact with your support service (request: 281368), but they are unresponsive from 3 months so far. So, this is a scam!! I will happily change the review when receive the reimbursement.

Great customer service. Real people that respond quickly and help you out.

Not sure why this company has such good reviews. Its a scam company and just wasted my time. don't go for them as they just say our server is down, chose another courier company, if I had to choose another company then why they have opened their business. just close your business and shut down your website so people will directly go to other companies rather then wasting time here!

Pünktliche Abholung, offensichtlich schonender Transport und pünktliche Zustellung! Leistung: TOP Warum leichte Preisdifferenz zwischen Anlieferung und Rücklieferung besteht, ist nicht ganz plausibel. Trotzdem empfehlenswert.

Envoi très rapide. Collecte bien effectuée. Petit couac sur l'envoi des étiquettes

Der Aufkleber kam nicht

it was good the delivery was on time and is reliable

Easy to use website all delivery’s we’re made on time . Good service good price

Wszystko poszło gładko i sprawnie!

Very fast, convenient and good price

I want to know the status of ESUS-495280085 . Customer support is not replying on mail . Provide me any phone number to contact or provide the status . Still no update or response on 5th August

This company stinks. They couldn’t get my packages through customs and kept asking for more money. Now my packages are gone and they still want more money.

Seur, con los fallos que organizo se resolvio suerte a Daniel de Atención al cliente de Parcel ABC Saludos

Perfect on pick up. Excellent delivery.

Excellent service! Monika was incredibly helpful in resolving my issue quickly and efficiently. I truly appreciate the prompt and professional support. Thank you for the great customer service!

Muy buen servicio

Good price, easy to handle and really fast delivery (from Poland to Germany in 1 day) I can recommend it!