Paisley Freight has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my garage. After speaking to paisley freight the supervisor is rude and unhelpful. Would not recommend
Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday). Thanks
Firsr class performance .. very impressed! Many Thanks.
I recently sent two bikes with them via their courier partner. I couldn't believe the damage that was inflicted to both bikes on separate occasions. I seen photos of the damage and I must admit it was shocking. The bikes where properly packed up in bike boxes with internal wrapping for more protection. I have sent bikes in the past with no problems until now. Both of these bikes where practically brand new as well. One of the pictures it looked like the box had been run over by a lorry? That was bad enough but what was really terrible was the lack of support and negative responses from them about trying to resolve this or indeed make a farcical claim through their so called insurance, it looked liked you had a form to fill in that asked everything from you which wasn't really all that relevant in my mind? My feeling is that this was to put you off claiming (maximum £100)? Anyway shocking service from them recently and would never use them again.
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paisleyfreight.com690 total • Write a review
Fantastic price and delivered overnight well happy with their service would definitely use them again
Date of experience: January 9, 2024
Booked a bicycle collection for 13th December. No attempt to collect was made. 14th December no attempt. Emailed Paisley Freight to query and they stated that no collection attempt was made and that it would be collected the following day. 15th December ,emailed in the morning asking Paisley Freight to confirm collection , they replied stating that it would be collected today. No attempt to collect was made on this day. 16th December no attempt to collect. 18th December , emailed Paisley Freight who replied stating that an attempt was made on 14th. I then contacted their collection partner APC. APC said collection was attempted however the driver did not have his scanner on his that day and could not provide any photo or location evidence of attempted collection. I am still waiting for this collection to happen, Paisley Freight dont seem to know what is going on according to their email correspondence and timeline. I entered into an agreement with them to collect on the 13th, now sitting on the 18th and still nothing. Further to this, their telephone number just goes to voicemail stating that they only do email support. I seriously regret using Paisley Freight and would advise everyone to avoid. Terrible service, terrible customer service and resolution experience. I will be requesting a refund through Paypal is service is not rendered today. UPDATE - After posting my review Paisley kicked into gear and got the collection done the next day and the delivery the following day. Attitude still not great however and a pity I had to go to these lengths to get acceptable service. Changed from 1-3 stars.
Date of experience: December 18, 2023
Excellent service - delivered within 48 hours. Bit of a faff wrapping the wheels/tyres but worth it.
Date of experience: December 13, 2023
Tried them when the ParcelForce quote form would not work. Just ticks all the boxes for sending wheels which are notoriously tricky with other providers, and takes some stress out of the process. Online portal is intuitive and reliable. APC drivers are in my experience always helpful. Collected when they said it would be, delivered when they said it would be and customer is happy - what more do could you ask for. Will be using Paisley again in future.
Date of experience: December 8, 2023
Collected the parcel fine. 1 week later and I can see it's still at the depot. No phone number (i.e. they don't want you contacting them) and customer service via email can't give me an ETA on delivery. No notice or indication of delays at time of booking. Last time I use them.
Date of experience: December 4, 2023
Prompt, efficient. Narrow window for collection/ delivery. Competitive rates. Would have been 5 Stars. But no live tracking or telephone support had we needed it.
Date of experience: December 2, 2023
Terrible terrible company don’t deliver to schedule or at all avoid at all costs
Date of experience: November 22, 2023
Delivery booked and the driver went to wrong address, I had to pay for a re/delivery for the next day and was charged £9.99 for the driver’s mistake, won’t be using again
Date of experience: November 17, 2023
