Paisley Freight
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Seriously regret using Paisley Freight
Booked a bicycle collection for 13th December. No attempt to collect was made. 14th December no attempt. Emailed Paisley Freight to query and they stated that no collection attempt was made and that it would be collected the following day. 15th December ,emailed in the morning asking Paisley Freight to confirm collection , they replied stating that it would be collected today. No attempt to collect was made on this day. 16th December no attempt to collect. 18th December , emailed Paisley Freight who replied stating that an attempt was made on 14th. I then contacted their collection partner APC. APC said collection was attempted however the driver did not have his scanner on his that day and could not provide any photo or location evidence of attempted collection. I am still waiting for this collection to happen, Paisley Freight dont seem to know what is going on according to their email correspondence and timeline. I entered into an agreement with them to collect on the 13th, now sitting on the 18th and still nothing. Further to this, their telephone number just goes to voicemail stating that they only do email support. I seriously regret using Paisley Freight and would advise everyone to avoid. Terrible service, terrible customer service and resolution experience. I will be requesting a refund through Paypal is service is not rendered today. UPDATE - After posting my review Paisley kicked into gear and got the collection done the next day and the delivery the following day. Attitude still not great however and a pity I had to go to these lengths to get acceptable service. Changed from 1-3 stars.