Paisley Freight has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my garage. After speaking to paisley freight the supervisor is rude and unhelpful. Would not recommend
Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday). Thanks
Firsr class performance .. very impressed! Many Thanks.
I recently sent two bikes with them via their courier partner. I couldn't believe the damage that was inflicted to both bikes on separate occasions. I seen photos of the damage and I must admit it was shocking. The bikes where properly packed up in bike boxes with internal wrapping for more protection. I have sent bikes in the past with no problems until now. Both of these bikes where practically brand new as well. One of the pictures it looked like the box had been run over by a lorry? That was bad enough but what was really terrible was the lack of support and negative responses from them about trying to resolve this or indeed make a farcical claim through their so called insurance, it looked liked you had a form to fill in that asked everything from you which wasn't really all that relevant in my mind? My feeling is that this was to put you off claiming (maximum £100)? Anyway shocking service from them recently and would never use them again.
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Things didn’t start so well we had issues with shipments being missed and not being able to contact paisley freight to having to pay twice for things to be collected. After a bad start paisley freight have impressed me and turned my experience around with - better communication times, being easier to deal with better web facilities and more keep up the good work.
Date of experience: February 13, 2024
Do not use, absolute joke. First the driver couldn’t be bothered to walk into the building to collect my parcel, instead he took a picture from the outside and marked the consignment as not ready. Of course I then had to pay extra £9.99 for another collection. Driver turns up the next day to collect but has not got enough room in his van so leaves it to collect later. Once eventually collected I then get an email saying my delivery has been unexpectedly delayed with no date for delivery and now the tracking has stopped working so I can’t even check what is happening. So much for next day delivery and this is a £63 service for some wheels. I’m now on day 4 and can’t ever track my parcel. Unbelievable.
Date of experience: February 10, 2024
Collected on time and delivered on time at a sensible no quibble price.
Date of experience: February 8, 2024
fast and efficient service as always.
Date of experience: January 31, 2024
US
Booked for 4 x 19inch alloys and tyres to be collected then delivered .a small car was sent to collect but driver couldn't take them as they where to big .got there in the end theu where collected and delivered pretty quick to be fair and at a very reasonable rate .would deffo use these guys again no problem .communication was pretty good also .only down side for me is there is no telephone number to call if you hit a hiccup !! .
Date of experience: January 30, 2024
US
Paisley Freight are not a "specialist alloy wheel courier" as they claim - they simply out source the complete delivery to a company called APC who are a general courier company (wheels are split into 4 separate shipments and go through APC's standard parcel system, with insurance which is included in the premium cost completely invalid unless fully boxed). They claimed to have attempted pickup but didn't ring my door bell or knock on the door (I have dogs so I know when someone calls) and then Paisley charged me a £10 fee to re-book the pickup. They are the only courier company to charge for this!!! edit: looking further down the reviews it would seem this is a very common theme
Date of experience: January 23, 2024
First time using Paisley freight and I would definitely use again. Easy to use site for organising your delivery/ despatch Promptly updated online tracking to keep track of your item Delivered on the date expected with no issues.
Date of experience: January 22, 2024
Problem free and good comms.
Date of experience: January 18, 2024
