Paisley Freight has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my garage. After speaking to paisley freight the supervisor is rude and unhelpful. Would not recommend
Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday). Thanks
Firsr class performance .. very impressed! Many Thanks.
I recently sent two bikes with them via their courier partner. I couldn't believe the damage that was inflicted to both bikes on separate occasions. I seen photos of the damage and I must admit it was shocking. The bikes where properly packed up in bike boxes with internal wrapping for more protection. I have sent bikes in the past with no problems until now. Both of these bikes where practically brand new as well. One of the pictures it looked like the box had been run over by a lorry? That was bad enough but what was really terrible was the lack of support and negative responses from them about trying to resolve this or indeed make a farcical claim through their so called insurance, it looked liked you had a form to fill in that asked everything from you which wasn't really all that relevant in my mind? My feeling is that this was to put you off claiming (maximum £100)? Anyway shocking service from them recently and would never use them again.
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paisleyfreight.com690 total • Write a review
They did what we needed to do
Date of experience: November 14, 2023
What a superb company. They would deliver a large parcel, where all the usual couriers wouldn’t. Not too heavy, just a few centimetres too big. Communication was first class, notifying me for every move from pickup to delivery. Would definitely recommend and certainly use them again.
Date of experience: October 25, 2023
Customer service are shocking tried to charge us twice the price to post a item as it was 3 cm bigger (They Say)
Date of experience: October 18, 2023
One of the very few companies that courier wheels and tyres. Pretty straight forward from start to finish. The only thing I would give them feedback on is, I wish there was a summary page, before confirming payment, otherwise from pickup to delivery, it was a 5 star service.
Date of experience: October 18, 2023
Terrible , customer service is full of wokeys and liars who get offended when you complain of their poor service . They refuse to refund you for services they are unable to provide , I don't even think they deliver anything just sub it out on the cheapest possible service, minimal communication, no phone , scammers avoid.
Date of experience: October 11, 2023
Perfect experience from start to finish. All parties very happy.
Date of experience: October 5, 2023
