Paisley Freight has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my garage. After speaking to paisley freight the supervisor is rude and unhelpful. Would not recommend
Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday). Thanks
Firsr class performance .. very impressed! Many Thanks.
I recently sent two bikes with them via their courier partner. I couldn't believe the damage that was inflicted to both bikes on separate occasions. I seen photos of the damage and I must admit it was shocking. The bikes where properly packed up in bike boxes with internal wrapping for more protection. I have sent bikes in the past with no problems until now. Both of these bikes where practically brand new as well. One of the pictures it looked like the box had been run over by a lorry? That was bad enough but what was really terrible was the lack of support and negative responses from them about trying to resolve this or indeed make a farcical claim through their so called insurance, it looked liked you had a form to fill in that asked everything from you which wasn't really all that relevant in my mind? My feeling is that this was to put you off claiming (maximum £100)? Anyway shocking service from them recently and would never use them again.
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4 off Wheels with tyres arrived in the morning after being picked up a long distance away the day before. Arrived with all packaging intact and undamaged. Second time I have used Paisley Freight and would use again. Very fair pricing policy. Very happy.
Date of experience: February 29, 2024
US
Yep the service provided was a pretty slick operation x4 steel wheels delivered over night and on my door step before mid morning with no hiccups have used in the past for bike carrying and was also a hassle free experience! No complaints from my self ! 5stars from me
Date of experience: February 27, 2024
Sent a pair of skis via Paisley Freight for £18.90 and then demanded an extra £25 which I had to pay before they would deliver the skis. They have since re-paid me the £25 but only after I managed my client to send photos of the skis against a tape measure. No evidence provided by PF that the skis were oversized. So sent them the following message: I have reported Paisley Freight to Trading Standards this morning. ======================== The reasons for taking action include: 1. Demanding money from customer while providing no proof of wrong-doing; 2. Breaking agreed contract; 3. Confused sizing information (offered a ski carrier service claiming an average size ski could not be carried); 4. Unable / unwilling to look at a simple photo next to a table-tennis table of known size to recognize the item is not 5.6 times the volume claimed. 5. Insisted we send measurements from the recipient of the parcel; Most customers would not be able to organise measuring a parcel at the destination; Each time this happens, Paisley freight makes a profit from a claim they cannot substantiate against the customer. These business practises are shady at best and at worst, are regularly extorting money from innocent customers. ==================== If you use this business, I suggest you photograph your item next to a tape measure before sending it and maybe let them know you have done this. Paul (Hove).
Date of experience: February 20, 2024
Collection on time, prompt delivery, good price. What’s not to like ?
Date of experience: February 19, 2024
There should be a --minus star for this shower of crooks there basically theifs and once they have fleeced you for more money than originally quoted they threaten to hang the phone up if you challenge them about it ..they charge for over sized boxes and weight for it they have sold you the box you've described the brand model etc so them being experts should know the weight of them its irrelevant because your bike will be over weight =more money they disgust me I would love to know their address as I would pay them a visit
Date of experience: February 15, 2024
Really poor! Parcel arrived with two massive holes in it, clearly ripped open. Massive dent on the box. Looks like it had been dropped or kicked. Contains an expensive bike. APC were used as an outsourced delivery service.
Date of experience: February 14, 2024
Excellent service, quick delivery, good communication, highly recommended.
Date of experience: February 14, 2024
