Paisley Freight
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Reported to Trading Standards.
Sent a pair of skis via Paisley Freight for £18.90 and then demanded an extra £25 which I had to pay before they would deliver the skis. They have since re-paid me the £25 but only after I managed my client to send photos of the skis against a tape measure. No evidence provided by PF that the skis were oversized. So sent them the following message: I have reported Paisley Freight to Trading Standards this morning. ======================== The reasons for taking action include: 1. Demanding money from customer while providing no proof of wrong-doing; 2. Breaking agreed contract; 3. Confused sizing information (offered a ski carrier service claiming an average size ski could not be carried); 4. Unable / unwilling to look at a simple photo next to a table-tennis table of known size to recognize the item is not 5.6 times the volume claimed. 5. Insisted we send measurements from the recipient of the parcel; Most customers would not be able to organise measuring a parcel at the destination; Each time this happens, Paisley freight makes a profit from a claim they cannot substantiate against the customer. These business practises are shady at best and at worst, are regularly extorting money from innocent customers. ==================== If you use this business, I suggest you photograph your item next to a tape measure before sending it and maybe let them know you have done this. Paul (Hove).