Paisley Freight has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my garage. After speaking to paisley freight the supervisor is rude and unhelpful. Would not recommend
Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday). Thanks
Firsr class performance .. very impressed! Many Thanks.
I recently sent two bikes with them via their courier partner. I couldn't believe the damage that was inflicted to both bikes on separate occasions. I seen photos of the damage and I must admit it was shocking. The bikes where properly packed up in bike boxes with internal wrapping for more protection. I have sent bikes in the past with no problems until now. Both of these bikes where practically brand new as well. One of the pictures it looked like the box had been run over by a lorry? That was bad enough but what was really terrible was the lack of support and negative responses from them about trying to resolve this or indeed make a farcical claim through their so called insurance, it looked liked you had a form to fill in that asked everything from you which wasn't really all that relevant in my mind? My feeling is that this was to put you off claiming (maximum £100)? Anyway shocking service from them recently and would never use them again.
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Shambles courier service. Paid almost £100 for delivery which was meant to be delivered next day... one week later bike is undelivered still which is an absolute joke. Sent few emails and there is no update whatsoever, thought evri was the worst courier but paisley freight knocks it off the podium and takes the gold If you charge someone extortionate amount of money to post something i expect to get what i paid for. Now i got an ebay complaint due to the incompetence of these fools. Stay away
Date of experience: April 7, 2024
US
Steer well clear, paisley sub contract the deliveries. I paid for 5 16” alloy wheels to be delivered, wrapped in loads of bubble wrap and parcel taped in cardboard boxes. They came battered, ripped, damaged and manhandled. Quote to repair was £140 but would not pay the full amount. A complete waste of time sending emails and don’t do telephone calls. Be very careful…
Date of experience: March 29, 2024
First time using Paisley Freight, faultless from order to delivery. Order Exhaust Monday, picked up from Rugby Tuesday, delivered to Edinburgh Wednesday. Brilliant service and excellent price
Date of experience: March 28, 2024
US
I shipped a (dismantled!) tandem from the APC Edinburgh depot to Bristol in less than 24hrs. The box had clearly been handled with care and the courier at this end was polite and helpful. Slightly clearer emails confirming I'd booked drop-off (rather than collection) would be my only suggestion, but overall a great experience for a fair price.
Date of experience: March 15, 2024
First time I've used Paisley.. Booking was easy Info & tracking great 👍 Delivery completed in less than 24 hours Brilliant service 👌
Date of experience: March 12, 2024
Top class service from receiving the packing for bike to delivery. I have sent 3 high value bikes with Paisley Freight and couldn't recommend them more. Well done Paisley Freight
Date of experience: March 9, 2024
Easily done. APC driver was prompt with pickup. All went with ease as I was well informed with progress throughout delivery process.
Date of experience: March 5, 2024
US
Good price but then they outsource it to APC who are useless. Meant to be next day arrived the day after. Left instructions on where exactly to leave the wheels. Must have been too far for the lazy driver to bother walking to put them where I requested. If you are a courier who cant be bothered to walk maybe it is the wrong job for you?
Date of experience: March 1, 2024
