Paisley Freight has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my garage. After speaking to paisley freight the supervisor is rude and unhelpful. Would not recommend
Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday). Thanks
Firsr class performance .. very impressed! Many Thanks.
I recently sent two bikes with them via their courier partner. I couldn't believe the damage that was inflicted to both bikes on separate occasions. I seen photos of the damage and I must admit it was shocking. The bikes where properly packed up in bike boxes with internal wrapping for more protection. I have sent bikes in the past with no problems until now. Both of these bikes where practically brand new as well. One of the pictures it looked like the box had been run over by a lorry? That was bad enough but what was really terrible was the lack of support and negative responses from them about trying to resolve this or indeed make a farcical claim through their so called insurance, it looked liked you had a form to fill in that asked everything from you which wasn't really all that relevant in my mind? My feeling is that this was to put you off claiming (maximum £100)? Anyway shocking service from them recently and would never use them again.
No description available yet.
Website
paisleyfreight.com690 total • Write a review
Terrible company stay away I paid for an exhaust to be delivered to my home address I ended up collecting it myself from the courier as they would not deliver it and then Paisley freight try to send me an invoice for an extra £40 because I sent a email saying how terrible the company was. Stay away from this company, it is absolute waste of time horrible people to deal with and they will try and rip you off at any chance they can get
Date of experience: June 21, 2025
Been using them for years. Not been any issues..Always deliver on specified times. Thanks 5stars
Date of experience: June 18, 2025
Company can only communicate with email & no dialog at all with a person. Followed booking instructions but packaged 4 wheels in 2 boxes rather than 4 boxes. System allows this to happen, packages collected and then held to ransom unless surcharge paid to have goods released. Could question why the extra cost when goods took up same space and weighed the same in transit - but mainly annoyed with the goods being ransomed for the surcharge. Did refer this concern to the company before leaving a review but it was clear that not one single toss was given.... I would NEVER book with this firm again
Date of experience: June 11, 2025
Sent several different parcels via them who use APC to pick and delivery and each time collections are delayed running into 2 to 4 days which is totally unacceptable. They wont accept any fault and dont reply to email until u chase them. Trouble is you cant phone and speak to anyone there as nnunber given and they hide behind the fact they are just merely a name and not a transport company, they use a 3rd party for shipment. Wont use them again, poor customer service.
Date of experience: June 9, 2025
US
Once a decent courier for large parcels, now a joke. The last parcel I shipped with them was the final straw for me. I ticked the box saying the parcel would be unboxed which I think paid a premium for but it is what it is if thats whats necessary for them to handle with a little care. After a couple of days I received an email saying I had to pay a £20 fine for the parcel being oversized to which I contested and had proof; they dropped the fine claiming it was a "mistake", no it was a shakedown. Fast forward 2 days and my ebay buyer is complaining about why his overnight parcel hasn't arrived 5 days later so I had to chase Paisley Freight to which after several days of messing about they admitted my parcel was absolutely smashed to pieces = £43 lost for them to destroy and not deliver my parcel and eBay customer understandably disappointed
Date of experience: June 8, 2025
Absolutely brilliant service from start to finish. Communication was spot on – clear, prompt, and professional throughout. Everything was handled efficiently, and the whole process was completely hassle-free. Really impressed and will definitely use Paisley Freight again. Highly recommended!
Date of experience: June 6, 2025
US
This company is an absolute joke - it took TWO weeks for my wheels to arrive, first, they were late to pick them up then had the cheek to charge me £10 to rebook. After rebooking, guy arrives saying the van is FULL and he’d back (what’s the point in that?) comes back later so then of course the wheels aren’t out for next day, they’re scheduled to arrive later. I call up APC the next day to track the wheels only to be told one of them is MISSING. I wrote an email to Paisley who didn’t respond, so I was left to do THEIR work by calling APC head office back and forth trying to see what the hell is going on. I was then told the missing alloy has been located and all 4 would be with me the next day before 12pm.. did that happen? No. I had to reschedule for them to be delivered another 3 days as they don’t deliver on weekends and I had already taken 3 days off work to wait for them to arrive. They eventually turn up two weeks after taking days off work, rescheduling the garage who was going to fit them and emailing Paisley who have the WORST customer service ever. Staff at APC were lovely, they know how to run a business, Paisley needed me to email them 4 days after the initial email to remind them I had emailed before and their admin staff aren’t professional either, correspondence is beyond awful. All in all, terrible experience and I’d never use them again nor would I recommend them which is a shame - I’ll have to find another company.
Date of experience: June 4, 2025
US
Absolutely perfect. Booking the collection and delivery was easy and the service was good value. The wheels were collected at the earliest opportunity on the specified date and arrived with the buyer the next day. Cannot fault the process and would not hesitate to use Paisley Freight again. Highly recommended.
Date of experience: June 4, 2025
I booked a tyre delivery through Parsley Freight, carefully inputting the correct measurements. I even measured the tyres with the collection driver watching, to avoid any issues — I’d paid for the service and was committed to then seen bad reviews which is why I went to length to ensure it was done compliantly. Hindsight, maybe I should have check reviews first. Today, I received an email saying my item would be delivered between 9:56 and 11:56am. But at 10:14am, with the parcel still 6 stops away, they emailed again saying the item is now on hold due to “size issues” and that I must pay an extra £40 to release it. Let that sink in: they’ve actively stopped the item while it was out for delivery and are now holding it hostage unless I pay more. Worse still, had I selected the unboxed option with larger measurements, the total cost would’ve been £33 — instead of the £49.99 I already paid. So now I’m paying more, and still not getting the service I was promised. I sent a formal complaint — detailed, factual, and fair. (All while my items are still in the van being delivered) They emailed me back still requesting I paid the £40 Surcharge. I get an email from APC their partner to say items delivered.. ODD? even though the shipment is complete, and the charge was supposedly a “release” fee. This confirms that the surcharge was never a legitimate condition of service but appears to be a retrospective and unjustified attempt to extract more money - Even after the job was done. Avoid them at all costs — this is nothing short of a scam.
Date of experience: May 23, 2025
