Paisley Freight
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Misleading Charges & Unethical Practice – Avoid
I booked a tyre delivery through Parsley Freight, carefully inputting the correct measurements. I even measured the tyres with the collection driver watching, to avoid any issues — I’d paid for the service and was committed to then seen bad reviews which is why I went to length to ensure it was done compliantly. Hindsight, maybe I should have check reviews first. Today, I received an email saying my item would be delivered between 9:56 and 11:56am. But at 10:14am, with the parcel still 6 stops away, they emailed again saying the item is now on hold due to “size issues” and that I must pay an extra £40 to release it. Let that sink in: they’ve actively stopped the item while it was out for delivery and are now holding it hostage unless I pay more. Worse still, had I selected the unboxed option with larger measurements, the total cost would’ve been £33 — instead of the £49.99 I already paid. So now I’m paying more, and still not getting the service I was promised. I sent a formal complaint — detailed, factual, and fair. (All while my items are still in the van being delivered) They emailed me back still requesting I paid the £40 Surcharge. I get an email from APC their partner to say items delivered.. ODD? even though the shipment is complete, and the charge was supposedly a “release” fee. This confirms that the surcharge was never a legitimate condition of service but appears to be a retrospective and unjustified attempt to extract more money - Even after the job was done. Avoid them at all costs — this is nothing short of a scam.