11 months ago
The agent went with the details and beyond in explaining all the rates and also how the battery works.
Over a year ago
Jasmine was lovely, efficient and knew what she was talking about, offering me a number of alternatives on how I could use my excess funds.
Over a year ago
Jess answered my query and gave good advice moving forward.
Ovo Energy through their email address have responded to 2 queries of mine in an extremely timely manner. They have been proactive in their responses and have answered my queries completely and in depth including multiple follow ups. I would recommend them to anyone considering changing suppliers.
Excellent, No issues.
Great service and prices.
Cheap energy but the customer service is quite lacking. I was told that my bill would be adjusted after 3 months to reflect my usage. Still nothing after almost 6 months of being with them. Online account access shows little info, and is only for a limited group of people as it is under testing. Edit (1 day later): they are working on improving customer experience, my plan is now adjusted and I'm happy with how it was handled. Still there's not so much info on the online access, but it is still in testing so it is ok.
All good considering just signed up Time Will tell
Great customer service. Explained our account and how it works so we understood it and very happy to answer all our questions. Very positive experience with OVO. Good practical pricing. Love the website too.
Very helpful. Great deal. I have only been a customer for a short while, but so far so good.
Customer service so far has been good. Transition to OVO Energy was smooth as they did all the leg work. Plus no shock bill by paying a monthly minimum, highly recommended!
Great service but could be better if the app allows u to add in current readings and tells u what ur usage and cost is at erc
The best customer service company! I generally spoke Anki and on each transaction she went above and beyond for me and showed extreme patience. When I say each transaction I mean, 7-8 calls and a handful of chats and emails she responded patiently and didn’t make me feel dumb, which I was being haha. I’m so so impressed as I was turned away for asking too many questions by another retailer.
Great cheap rates. Interest earnings on left-over and roll-over credits.
Easy and no dramas. Bill smoothing is a great concept. Low service and electricity costs.
Thank-you for being understanding when I need to suddenly change bills due to other bills coming out
Was very helpful as I am not great doing things online Antika was very helpful and polite, thanks Ovo cheapest electricity bill EVER highly recommend S Russell Adelaide
I don’t normally do reviews but have to do this one. The agent I chatted with made it so easy, asked the right questions and assisted me beyond my expectations. I didn’t need to sit there explaining everything the 100th time. You could tell how knowledgeable she was, not robotic but a human. Understood everything from the get go.. This is usually rare with chats. Give Ankita a raise, deserves it more than anybody else.
Great customer service happy to match existing rates with new rates. Not forcing you to switch providers just to lock in their better rates. Other energy companies always wait until you have left to save you as a customer.
Fantastic customer service, they've always gone above and beyond to help when I've asked questions. The monthly payment makes life so much easier! I highly recommend them.
Contacted Nick at OVO Australia. I have to say I have had a very pleasant surprise. My pricing was high due to the current discount offers. Nick asked if I would give him a couple of days as OVO have new offers coming out. My pricing was updated and back dated. This is how you keep customers. Excellent work Nick.
I’m so happy I changed to OVO! They have great communication and simple monthly payments. Compared to my previous energy provider they are way cheaper! And I love that they are 100% Carbon Neutral. Awesome.
Very prompt communicaiton after my payment method had been cancelled. Delivered in a friendly manner.
Based on analysis of 23 reviews rated 1-2 stars for OVO Energy Australia
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
“Ovo Energy must credit my account accordingly without further delay”
“I have called several times across a regular business day but told it was 'outside of hours', tried online chat no re...”
“This discrepancy in billing needs to be rectified immediately”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
This profile hasn't been claimed by the business owner.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff, particularly a representative named Jess. Customers appreciate the quick response times and the clarity provided when addressing queries about billing and account management. The bill smoothing feature is also a favorite among users, allowing for predictable monthly payments. However, some consumers express frustration with communication issues, noting difficulties in reaching support and concerns about unexpected charges. A few reviews mention a lack of responsiveness during critical times, raising doubts about the company's reliability. Overall, while the service experience is largely positive, there are notable concerns regarding accessibility and transparency.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.