OVO Energy Australia Reviews

Odessa helped me a lot setting up my internet connection on every step. very nice costumer service!

Great company and always try and help where they can if your struggling

This is a company that pays attention to their customers beside providing the best electricy prices in my location. I recomend them to everybody who requires a good electrical service and support.

easy chatting online and making a switch to new plan

I have found OVO so seamless and easy and am so happy with the savings in my energy costs. I have just arranged my first refund of some of my credit that had built up. I did this easily via chat messages and Jess was friendly, polite and carried out my request so quickly - way easier then I expected. She engaged and was clear about when she needed me to wait while she looked at things. Happy customer here 💪🏽😃

Ankita was a really helpful and nice young lady. She does credit to OVO. She covered all my questions very clearly. Gary Carter

We had a query on our statement, and OVO rep was back to us very quickly and was very helpful and explained everything for us. Thanks OVO, you have a great team.

I have found OVO energy to be well priced, responsive and accommodating to phone queries with a high level of customer service. Their website needs some work as they do not yet have a facility to track useage but I believe this is in progress.

OVO are amazing to deal with. Firstly their prices are really competitive. I switched to OVO in October 2020 and the amount of money I have saved is absolutely remarkable. I am in the process of moving to another property and the online chat guided me though the process as I wanted different disconnection and connection dates (i.e. not on the same day) and I wasn't sure how to do this. And it gets even better where I am moving to I get better rates than what I am on now. Keep up the great work OVO and you will keep me and many move happy customers.

Just received an $800 credit and my monthly charge has dropped dramatically. I often use compare websites to make sure I’m getting the best deal. And I can’t find anything better. I’m a very satisfied customer.

Ankita was amazing help With all of my enquires, going above and beyond my expectations. Really great communication and such a lovely person to chat with.

Having checked with Compare the Market of VIC GOV I decided to sign up with OVO Energy partly because they will save me $400 a year and partly because they deliver 10% green energy. I waited on the phone for a while but got a phone back and had an efficient and lovely conversation from a staff member from a suburb close to mine! She confirmed that I could have the offer on Compare the Market and that as I had to rush off she could email it to me to complete in my own time. I did that in the afternoon, with a little help from Live Chat. So far I could be happier.

Ovo energy immediately responded to my request to apply a concession card, reduce my monthly payment given my usage and suspend the payments to reduce credit balance. The responses were instant and the support spot on. Very efficient and friendly! Highly recommend!

Excellent and quick response to my queries in regards of renewable energy. Would like to know though, if there is a document or similar that accredits the intake of renewable energy into the electricity grid.

Been a customer of OVO in two countries and both times have had a great customer experience. Always friendly and helpful, quick to respond to communications and make you feel like a valued customer. Cost of service is fairly standard, though I've been fortunate enough with billing reviews resulting in a lower bill. Definitely would recommend.

I am very impressed with Ovo Energy. My bill is significantly cheaper than Origin and Ovo customer service is fantastic

A refreshing take on energy OVO are a no frills offering that provide renewable based energy at a great price, with low fees and bill smoothing. Excellent, responsive customer service (though all online) Highly recommended

Recently, I noticed that I had accidentally been charged twice for my monthly bill. When contacted they rectified it promptly and offered a refund straight away. I was impressed with their customer service process

Great customer service, Fabulous that my credit funds are earning interest. Love the fact that OVO is committed to Green Energy and that is 💯 Australian.