Review summary

Orbit Car Hire receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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BG

Bill Glover

5 out of 5 stars
Orbit car hire and Alma were very…

Orbit car hire and Alma were very efficient, collecting and returning the car was seamless

p

pa

5 out of 5 stars
Pick up was quick and efficient

Pick up was quick and efficient

R

Rosey

5 out of 5 stars
Rented a car for 5 days

Rented a car for 5 days. No issues and great company.

k

kalliopuska

4 out of 5 stars
Good service

Good service, pollite customer service, rental location conveniently at the main railway station, fairly new car worked fine :)

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All reviews

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Showing 141 - 150 of 996 reviews
W
4 out of 5 stars

goede prijs/kwaliteit

Snelle afhandeling bij ophaal en terugbreng moment, fijn transport van en naar de luchthaven. goede prijs kwaliteit verhouding

Date of experience: May 29, 2025

RA
5 out of 5 stars

Simple and Painless

Really simple to rent a car. We had made a mistake on our booking, andwere able to cancel and rebook painlessly. Got a response within minutes. No issues at Europcar desk when we got to the airport. Our booking was retrieved with no issues. Would book again with Orbit Car Hire.

Date of experience: May 29, 2025

AH
5 out of 5 stars

I got a great deal with Orbit Car hire…BUT, take out Insurance Excess out in the UK before you travel......Read on

I got a great deal with Orbit Car hire who arranged the rental through ways2madeira car hire. The booking was straight forward, and I got all the documents. On arrival at Funchel airport, we rang ways2madeira car hire and they collected us within 10 minutes, the staff were extremely helpful, and offered us additional insurance which we declined, we were not pressurised to buy it in any way. The car was fine, a Citroën C3, albeit a bit under powered for the really steep roads we encountered throughout Madeira. Then we had a puncture about 30km from Funchal, we encountered a rockfall on a minor road, the car didn't come equipped with a spare wheel (quite common these days), so we called ways2madeira car hire, who were helpful and polite, and quoted me 650 Euros to come out and replace the wheel and tyre, I had no option but to accept the price, they arrived about 1.5 hours after the incident, replaced the wheel, and I paid the amended price of 645 Euros. The Service I received was first class, but I thought the price for replacing the wheel and tyre was excessive, fortunately I had taken Hire Car Excess in the UK before our holiday at £42 for a whole year, so hopefully I will get 100% reimbursement for the claim. When returning the car at the end of the rental, I didn't encounter any problems, and again the staff were very polite, and took us to the airport terminal. I strongly reccomend taking Excess Insurance in the UK before you travel.

Date of experience: May 29, 2025

CM
5 out of 5 stars

Free car upgrade was appreciated and…

Free car upgrade was appreciated and service was slick and efficient. No complaints and would highly recommend.

Date of experience: May 28, 2025

RK
5 out of 5 stars

Right size of car and smooth pick up…

Right size of car and smooth pick up and drop of at the airport.

Date of experience: May 28, 2025

TA
5 out of 5 stars

Counter service was friendly

Counter service was friendly, competent and only a short wait for a nearly new car at a good price.

Date of experience: May 28, 2025

SC
5 out of 5 stars

Friendly and efficient

Friendly and efficient. Great car.

Date of experience: May 28, 2025

J
5 out of 5 stars

Super easy!

Super easy!

Date of experience: May 28, 2025

F
1 out of 5 stars

2 hours to pick up and no refund when we didn't want their insurance

They did not clearly state that you could buy the full no excess insurance from Europcar when you picked the car up. Their insurance was a claim back after an incident and you may or may not be successful in the claim. We purchased the full insurance from europcar but Orbit would not refund the insurance I paid them. We also waited 2 hours in a queue to pick the car up.

Date of experience: May 27, 2025

TM
5 out of 5 stars

Good car

Good car, easy collection and return. Very good value

Date of experience: May 26, 2025

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