OR
Orbit Car Hire
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2 hours to pick up and no refund when we didn't want their insurance
They did not clearly state that you could buy the full no excess insurance from Europcar when you picked the car up. Their insurance was a claim back after an incident and you may or may not be successful in the claim. We purchased the full insurance from europcar but Orbit would not refund the insurance I paid them. We also waited 2 hours in a queue to pick the car up.