Reviewers generally find OPI to be a professional and reliable service provider, often highlighting the team's expertise and thoroughness. Many customers appreciate the good results achieved, especially in complex tasks like tax services, where OPI has identified deductions that clients were unaware of. However, there are notable complaints about disappointing experiences, with some users reporting errors in quarterly reports and a lack of proactive communication. While the service is described as decent and adequate, several reviewers express a desire for a more personal touch and better availability, particularly outside of standard office hours. Overall, OPI is seen as a solid choice for small businesses, though there is room for improvement in communication and support. The sentiment leans positively, but with caution due to mixed experiences.
3 weeks ago
OPI made our complex tax situation manageable. Their team identified deductions we didn't even know existed. The process was smooth and transparent from start to finish.
3 weeks ago
Expected more based on their reputation. Several errors in our quarterly reports that we had to catch ourselves. When we brought it to their attention, they were apologetic but it shouldn't have happe... See more
3 weeks ago
Three years with OPI and they've never let us down. Professional, punctual, and always available when we need them. Their monthly financial reports are clear and helpful for business planning.
3 weeks ago
They handle our payroll and basic bookkeeping efficiently. The staff is friendly and competent. My only complaint is that they don't offer weekend support, which would be helpful for urgent matters.
OPI made our complex tax situation manageable. Their team identified deductions we didn't even know existed. The process was smooth and transparent from start to finish.
Expected more based on their reputation. Several errors in our quarterly reports that we had to catch ourselves. When we brought it to their attention, they were apologetic but it shouldn't have happened in the first place.
Three years with OPI and they've never let us down. Professional, punctual, and always available when we need them. Their monthly financial reports are clear and helpful for business planning.
They handle our payroll and basic bookkeeping efficiently. The staff is friendly and competent. My only complaint is that they don't offer weekend support, which would be helpful for urgent matters.
Been working with them for 8 months now. They understand small business challenges and offer practical solutions. Response time is usually good, though sometimes it takes a day or two to hear back during busy periods.
Working with OPI has been a positive experience overall. They're thorough, professional, and deliver on time. The only downside is that their office hours are somewhat limited, making it challenging to schedule meetings sometimes.
They complete the work as requested but lack the personal touch I was hoping for. Feels quite transactional. The quality is acceptable but I've had better experiences elsewhere.
They get the job done but nothing exceptional. Fair pricing and adequate communication. Would be nice if they were more proactive with suggestions for business improvement.
Cannot recommend OPI enough! They went above and beyond to help us during a difficult audit situation. Their expertise saved us thousands of dollars and countless headaches.
Great attention to detail and very knowledgeable staff. They helped streamline our business processes significantly. However, their fees are on the higher side compared to competitors.
OPI has been handling our accounting needs for over two years now and I couldn't be happier. Their team is always responsive and they make tax season stress-free. The only minor issue is that their online portal could be more user-friendly, but the quality of service more than makes up for it.
The initial consultation was fantastic and they seemed very promising. However, there have been some communication gaps and delays in delivering reports. When they do deliver, the quality is good, but the inconsistency is concerning.
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Opi is a business services company that likely provides professional support solutions to other businesses and organizations. The company may offer services such as consulting, administrative support, or specialized business process assistance to help clients improve their operations and efficiency.
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