Reviewers generally appreciate OpenTable for its seamless booking experience and the valuable points system that enhances dining out. Many customers highlight the integration with restaurant websites and the ease of tracking rewards, making it a go-to for frequent diners and business meetings. However, some users express frustration with partner restaurants not updating their availability accurately, leading to long waits despite confirmed reservations. Additionally, while the app is praised for its intuitive design, a few consumers report glitches and slow loading times. There are also complaints about high cancellation fees imposed by certain restaurants, which can detract from the overall experience. Despite these issues, the majority of feedback remains positive, showcasing OpenTable as a reliable tool for dining reservations.
23 hours ago
The booking process is smooth and I appreciate the reminder notifications. My only complaint is some restaurants charge hefty cancellation fees even with reasonable notice. The platform could do bette... See more
23 hours ago
OpenTable itself works fine, but I've noticed some partner restaurants don't update their availability accurately. Showed up to a 'confirmed' reservation only to wait 45 minutes because they were over... See more
23 hours ago
Generally satisfied with the service but the mobile app crashes occasionally and sometimes takes forever to load. When it works, it's great.
23 hours ago
Been using OpenTable for years and it just keeps getting better. The integration with restaurant websites, clear cancellation policies, and excellent customer support make this the gold standard for r... See more
The booking process is smooth and I appreciate the reminder notifications. My only complaint is some restaurants charge hefty cancellation fees even with reasonable notice. The platform could do better at clearly displaying these policies upfront.
OpenTable itself works fine, but I've noticed some partner restaurants don't update their availability accurately. Showed up to a 'confirmed' reservation only to wait 45 minutes because they were overbooked.
Generally satisfied with the service but the mobile app crashes occasionally and sometimes takes forever to load. When it works, it's great.
Been using OpenTable for years and it just keeps getting better. The integration with restaurant websites, clear cancellation policies, and excellent customer support make this the gold standard for reservation platforms.
Love the convenience factor but wish more local restaurants participated. The big chains are well represented but many of my favorite small spots aren't on the platform.
OpenTable has completely transformed how I make dinner reservations. The app is intuitive and I love being able to see real-time availability across multiple restaurants. The points system is a nice bonus too - I've earned several free meals just from regular dining out.
As someone who dines out frequently, OpenTable is indispensable. The review integration helps me discover new places, and the waitlist feature has gotten me into fully booked restaurants. The rewards program keeps getting better too.
Great concept and usually works well. However, I've had a couple instances where restaurants didn't have my reservation on file despite receiving confirmation. The customer service was helpful in resolving it, but it was still stressful.
The basic functionality works well enough, but the search filters could be more sophisticated. Would love to filter by specific cuisines or dietary restrictions more effectively.
The dining rewards make every meal feel a bit more special. Easy to track points and redeem rewards. Booking is straightforward and confirmations are prompt.
Saved my date night multiple times! Being able to quickly find and book available tables when plans change is invaluable.
Use this regularly for client meetings and it never disappoints. Being able to book private dining rooms and specify special requests makes entertaining so much easier.
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OpenTable is an online restaurant reservation platform that allows users to book dining reservations at participating restaurants through its website and mobile app. The service connects diners with restaurants by providing real-time availability and reservation management tools. OpenTable also offers restaurant management software and services to help establishments manage their bookings, seating, and customer relationships.
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