Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
4.0
Great
1,000 reviews
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Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Great !!!
Very efficient and feel looked after very well
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
RG
Unprecedented demand is NO excuse
This company supplies medication and yet they seem entirely ill-equipped to answer questions around quite disturbing side effects. Despite their website advising responses should take 2-3 days, my latest enquiry was acknowledged six days after that with a message that it will take a further 72 hours to answer. And it has still not been answered. Given the potential health risks in failing to properly manage side effects, you might expect a company that issues medication to fulfil its moral and legal responsibilities to support customers and not cite unprecedented demand for their failings. They charge a princely sum for this medication. They should resource customer support properly or stop taking new orders until they can. Enough of these pitiful excuses.
Date of experience: June 12, 2025
L
Louise
US
Customer Service
Contacted customer service team and spoke to Martha M, she was prompt to reply, polite and extremely helpful in resolving my issue. Her email with instructions on what to do and guidance to follow was so helpful, thank you Martha M for providing such clear guidance. Excellent Service
Date of experience: June 12, 2025
M
Macy
US
The Worst Customer Service
I have been using this service for 3 years, however my recent experience has made me lose all trust in it. I ordered pills on Sunday 1st June, they did not approved until 4th, which is longer than usual but whatever. However, it says it has been dispatched on the 4th but I have not yet received it. Royal Mail say they are waiting to receive it and have not yet. Superdrug will not reply to any messages, it is now the 11th and I am without my medication. My supply runs out on the 13th so this is very stressful. I got through on the phone team and she said she would see if it was an issue with the dispensary or with Royal Mail, however I have still not heard back. The no response is ridiculous when it has been TEN days since I ordered it and no sign of it or any updates. Ridiculous. I want my money back.
Date of experience: June 11, 2025
CB
Hani Nur
Hani Nur was incredibly reassuring that my order would reach me by tomorrow via express delivery. Very professional amd very caring. Nothing was too much trouble 😊
Date of experience: June 11, 2025
JB
Would give zero stars if I could
Would give zero stars if I could. Customer service is terrible. No one reads or responds to any messages and you keep getting automated messages asking for a response you’ve already sent. Two weeks on, and I’m still waiting for any reply from anyone.
Date of experience: June 10, 2025
CS
Great Service!
Using the unlined Doctor service was easy and quick! Well worth the time!
Date of experience: June 8, 2025
PW
Great service
Easy ordering, quick response, fast service.
Date of experience: June 8, 2025
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