Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
4.0
Great
1,000 reviews
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Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Great !!!
Very efficient and feel looked after very well
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 91 - 100 of 996 reviews
MK
Waste of time
If I could give them 0 it would me too much.
Date of experience: June 7, 2025
KM
Perfect service from Nicole going above…
Perfect service from Nicole going above and beyond!
Date of experience: June 6, 2025
AM
Ioana was a great helper
Ioana was a great helper! Many thanks for sorted out my problem.
Date of experience: June 6, 2025
MR
Order process
Order process fine except no notification of delivery to pharmacy which surprised me. So in the end I just had to go there on the off chance that delivery had been made
Date of experience: June 6, 2025
C
Carly
US
If I could give zero stars I would for…
If I could give zero stars I would for this company but it won’t let me. I ordered a female hormone test in April which was delivered promptly. The first test said that my blood had hemolyzed to which they offered another test. This test took more than two weeks to be delivered I did the test again to the letter. It was done and sent off and results back within 3 days and again it said that the test had hemolyzed. I then started to ask for a refund as the tests are useless. I got a email back promptly on the 30th of May apologising and that a refund had been initiated. I’m still waiting for this refund! I have emailed and had no reply. If I receive the refund I will update this review. Update- I have now been refunded.
Date of experience: June 6, 2025
KS
Great customer service
Great service with a very quick turn around at each stage. When I needed to swap my collection/delivery options after I'd ordered, Nicole was incredibly helpful on the phone. Couldn't ask for better service. Would definitely use again.
Date of experience: June 5, 2025
PS
Very easy to re-order
Very easy to re-order, and very easy to collect.
Date of experience: June 5, 2025
SF
Their responses felt like a generic…
Their responses felt like a generic copy paste response and not a proper diagnosis. No clarity on the cause or how to prevent it. Just told me to buy something from their shop instead of giving a subscription.
Date of experience: June 2, 2025
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