Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
4.0
Great
1,000 reviews
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Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Great !!!
Very efficient and feel looked after very well
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 701 - 710 of 996 reviews
M
M
US
Unacceptable diaptch delays.
I placed an order via the online Doctor on Sunday 19th - before completing the order the webpage told me the item would be with me BY Thursday 23rd. It was reviewed by a doctor on Monday 20th. The delivery date then changed to Thursday 23rd to Monday 27th. Had I know this upfront I would not have ordered - this is misleading. It is now the evening of Thursday 23rd and my order still have not even been dispatched. I would now just prefer a refund - this delay in unacceptable and the webpage is misleading. Had I wanted to wait over a week for the item I would have booked a GP appointment.
Date of experience: January 23, 2025
dw
Poor service in Pharmacy
Poor service in Pharmacy. Slow and not very helpful
Date of experience: January 21, 2025
DG
Awful experience
Awful experience. The ‘doctors’ do not respond to my queries. The treatment I needed was out of stock and no alternative or support in a distressing situation was provided. Furthermore, the £20 initial appointment was not refunded as this is a pointless appointment when I can’t get treatment following it. Atrocious and I’ll never use this service again. Long live the NHS.
Date of experience: January 21, 2025
K
Katie
US
Incorrect amount of antibiotics
Was given the incorrect amount of antibiotics. Once I realised I was already away from where I picked them up as it was over Christmas. I contacted superdrug pharmacy and they said nothing could be done I had to contact the pharmacy. They checked the system but of course it reads that the correct amount was given, it was likely a human error not putting the right amount in box so assuming it wouldn't show on system. They said nothing could be done their end, I had to speak with superdrug online. I did email but received no reply, I had to pay twice for antibiotics which wasn't ideal.
Date of experience: January 20, 2025
AK
Delivery times misleading
The medical part of the service is efficient and appropriate. The reported dates of the delivery of the medication with standard delivery has been misleading on the purchase side of the service.
Date of experience: January 20, 2025
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