Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
4.0
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Great !!!
Very efficient and feel looked after very well
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 691 - 700 of 996 reviews
DK
Efficient and a pleasant customer…
Efficient and a pleasant customer service
Date of experience: January 28, 2025
G
Gill
US
Quick & effective service.
Got a response fairly quickly. Contacted online Dr service early on Sunday morning & received a reply on Monday & a prescription soon after. And I collected my prescription the following day. Now my rash has almost cleared & the service was quick, effective & all went smoothly.
Date of experience: January 27, 2025
DG
Bad process, poor follow up. Terrible reply to feedback
Superdrug’s reply to this review further shows how terrible their process is. The reason why I was erroneously choosing non-pharmacy shops was because they were on the list that Super Drug Online Doctor sent me! Oh dear….no customer led process design as Super Drug. Just blame the customer instead. Awful. Don’t try to change prescription pick up location…their process and system can’t cope and you will be frustrated and inconvenienced for days waiting for them to catch up. Their chat enquiry service is also poor with the agents using only template responses and clearly not reading or understanding the question you sent in the first place.
Date of experience: January 27, 2025
FC
Easy to use friendly staff
Easy to use friendly staff
Date of experience: January 27, 2025
M
very easy and simple to order online…
very easy and simple to order online and very helpful with the process, highly recommend to everyone, but some products are quite expensive, would be better if it was a bit cheaper say 20% off especially when you order regularly.
Date of experience: January 26, 2025
LJ
Superdrug Online doctors have helped me…
Superdrug Online doctors have helped me so much! They are there for you when you feel like no one else is and can't get in to see your GP. The customer service is outstanding and you don't feel like just a number to them. Thank you for your service!
Date of experience: January 24, 2025
SD
Very disappointed I've left several…
Very disappointed I've left several messages on my online account over the past week regarding request for information/availability and had no response whatsoever.
Date of experience: January 24, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.