Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
4.0
Great
1,000 reviews
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Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Great !!!
Very efficient and feel looked after very well
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 681 - 690 of 996 reviews
BJ
Really quick & convenient
Really quick & convenient. Thank you.
Date of experience: February 8, 2025
A
Alex
US
missing items
Items missing from order when I went to collect. Superdrug have stated "I note that you have since collected your order." This is incorrect. I did not collect the rest of the order. Superdrug's delivery systems were inadequate in my experience and I do not trust them.
Date of experience: February 8, 2025
SN
DON’T USE SELF TEST FOR DIABETES!
I used their service for a diabetes test 18 days ago and have been waiting my results by now as they offer a ‘speedy service. I returned the blood sample promptly in the envelope provided. I took the sample with great difficulty pricking and injuring my fingers in the process. I sent a message a week ago to ask for my results and received a standard reply that it takes time to reach the laboratory. I am disgusted by their service - they are quick to take your money but have no sensitivity towards their customers who may be waiting anxiously, like me for their results. I wouldn’t recommend using this service due to the impracticability of drawing blood. You really would be better off asking your doctor for a test, which I should have done in the first place and get back the results within days. I am giving up hope of receiving my results. Update: 6/2/2025. Just heard back from someone at Superdrug who has now chased my test result to say the lab sheet label wasn’t attached to my test tube so they couldn’t proceed! Shame on Superdrug! The label was crucial and I made sure it was securely wrapped round the test tube prior to posting back the kit box, needles and test tube wrapped in the small white label. I just wish I had taken a photo. The label was obviousiy lost in their lab. Why didn’t they admit it? How did they know it was my testtube if there was no label. And if they knew it was my testtube why didn’t they let me know earlier? Disgusted with this company. Wish I had read these reviews earlier.
Date of experience: February 4, 2025
i
Online Assessment was easy & thorough
Online Assessment was easy & thorough. The online doctor responded quickly & within 1 business day, I was able to pick up the presription.
Date of experience: February 2, 2025
D
Dale
US
Good drug
The online doctor was great. But the shop were I got my meds from made me wait a good hour. Online said it was ready but when I got there they had know of my details i.e phone number and ref number.. so made me wait . Lucky I arrived a good hour before I needed them.
Date of experience: January 31, 2025
JM
No postal delivery option
The medical side of things were 100% spot on, as usual.. But, for some unexplained readon reason, this prescription could not be posted. I had to travel 12 miles to my nearest Superdrug shop. Pay a car parking fee. Then, when approaching the counter in the shop, to be served by a most unfriendly person.
Date of experience: January 29, 2025
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