Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
4.0
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Great !!!
Very efficient and feel looked after very well
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 341 - 350 of 996 reviews
CL
Arrives quickly no need to sign
Arrives quickly no need to sign
Date of experience: April 6, 2025
MM
No stock, no communication
They emailed me to say they had run out of stock 3 days after I placed the order, offered a lower dose which I accepted, no response to my confirmation, emailed again still nothing, called them and was just told they will send it out, wouldn’t say when. Still nothing, now 11 days without an injection and it’s cost me 2k to get to this point !
Date of experience: April 5, 2025
CD
On monjaro
On monjaro. I’ve had no acknowledgement or contact from the doctor. You have to self manage. Don’t feel its value for money. Could have just bought the product elsewhere for much cheaper. I signed up because Superdrug are supposed to offer support and clinical advice.
Date of experience: April 5, 2025
S
Sarah
US
No communication
In the past Superdrug online doctor has been pretty good but recently I was messaged days after placing my order for next day pickup to say there were supply chain issues delivering to store for pick up - they asked if I wanted a refund or to have my medication delivered to home. It’s been several days since I submitted my reply asking for delivery and I’ve had no communication from Superdrug. I’ve already missed one dose of my medication due to this delay and am on track to have to miss a second dose. It’s extremely frustrating and the lack of communication is not acceptable.
Date of experience: April 5, 2025
RD
The process was easy enough though the…
The process was easy enough though the company could have requested picture with the inital assessment as this delayed me getting the medication. It also said next day which it wasn’t ended up being 4 days later… customer services however were really good
Date of experience: April 5, 2025
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