Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
4.0
Great
1,000 reviews
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1-star
💬Hasn't replied to negative reviews
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Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Great !!!
Very efficient and feel looked after very well
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 121 - 130 of 996 reviews
S
SD
US
Lack of pharmacist knowledge about travel Rx
I ordered anti malarial drugs for a trip I was taking to Pakistan where I would be outside almost the entire trip, in areas with lakes and rivers and forests. The online doctor refused to fill the proscription incorrectly stating that anti malarial was not recommended (contrary to NHS and CDC guidance). I wrote back explaining the pills were needed but received no response nor did they correct their error and fill my prescription. I then had to go to three different pharmacies and paid significantly more.
Date of experience: May 16, 2025
I
InPost
US
Great customer service
Ioana was a really lovely person to speak to, I needed some assistance with one of my orders and she took her time to explain everything for me and take me through it until the very end, really happy with my exper With her and would recommend to speak to her for any queries
Date of experience: May 15, 2025
JS
Useless testing kit
I got sent a capillary testing kit and the amount of blood needed was just not possible to get through finger puncture. They should not use these kits. I am currently asking for a refund.
Date of experience: May 15, 2025
PP
Very helpful and polite and resolved my…
Very helpful and polite and resolved my issue in a matter of minutes.
Date of experience: May 12, 2025
LH
Can only give one star at present
Can only give one star at present - placed an order on Friday morning which advised at point of purchase that it would be ready for collection by 3pm Saturday, with 24hr prescriber review promised. After funds were taken from my account, a banner became visible stating that doctor review is taking 2-3 days. Elsewhere, the advice seems to be that it could take 72 working hours - which would be 9 working days (72/8 = 9). Currently have no idea when I am likely to be able to collect my order and have received no further communication.
Date of experience: May 11, 2025
M
Michael
US
Mounjaro poor experience.
I ordered mounjaro as they had a promotional offer on, 30% off. The price was reasonable however the service was not. I placed this order on 26th April allowing 2 weeks for it to come for my next dose to be taken on 9th May. According to their website this was approved by a doctor on 28th April, however it was not sent to Royal Mail until Saturday 3rd May. I received an email from Royal Mail on that day to tell me it would be delivered the following day, this didn’t happen despite Royal Mail lying that it did attempt to deliver. No footage of them on the ring camera. They didn’t deliver on bank holiday Monday and subsequently attempted delivery on Tuesday 6th May. I was told that this medication is safe to use for 30 days despite it being in transit and not refrigerated, if that’s the case then why bother refrigerating it in the first place. I requested a replacement and was told this couldn’t be sent until an “investigation” had been done with Royal Mail. The same process as a refund. I have had to reorder this medication from an alternative pharmacy at a higher cost, which will not arrive when I need it. The main problem with SD is they sent it over a bank holiday weekend knowing I wouldn’t receive it within a reasonable time, have failed to supply a replacement to allow me to maintain my schedule and have so far not replied to my online messages and currently have my money and have told me that no refund can be supplied until they hear from their “investigation” with Royal Mail. Overall I am extremely disappointed with the level of service that I have received from Superdrug and I will not be using them in future, nor would I recommend anyone else uses them.
Date of experience: May 8, 2025
H
Helen
US
I can’t thank Barbara at Superdrug…
I can’t thank Barbara at Superdrug enough for the outstanding support she gave me recently. After an urgent medication delivery failed to arrive due to an issue with Royal Mail, I contacted Superdrug and was fortunate to speak with Barbara. She went above and beyond to help resolve the situation quickly and with genuine care. Her professionalism, empathy, and willingness to take action made a stressful situation so much easier to deal with. It’s rare to come across customer service like this — thank you, Barbara, for your dedication and kindness. A true credit to the Superdrug Online Doctor Team!
Date of experience: May 2, 2025
JD
I was trying to order online and needed…
I was trying to order online and needed to send photo ID and not being very technical had real problems I phoned the help line and spoke to a lovely lady called Rahma who very calmly talked me through the process and spent time awaiting my very slow reactions Thank you Rahma you are a credit to Superdrug.
Date of experience: May 2, 2025
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