Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
4.0
Great
1,000 reviews
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1-star
💬Hasn't replied to negative reviews
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Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Great !!!
Very efficient and feel looked after very well
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 111 - 120 of 996 reviews
EG
Repeat user
Used the service several times. Cannot fault. Speedy and easy to use.
Date of experience: May 23, 2025
AS
Ioana great customer service
Ioana was very helpful on my phone call and taking the time to deal with my issue. Not only did she check with other stores what was in stock but she checked when I can go and confirmed it in writing. She honestly made me at ease with this phone call.
Date of experience: May 22, 2025
MD
Refund 2-3 working days
Refund 2-3 working days Now is more than 7 days and still nothing. Nobody wants to help
Date of experience: May 21, 2025
LR
Testosterone test - no results
Booked a testosterone test online and was delivered pretty promptly. I sent the test back the following day and after a few days of waiting, I had an email stating my results were ready. Went to view the results online of which the following was said.. "The level of total testosterone in the sample you provided is __ nmol/L (normal total testosterone level: 7.6 - 31.4 nmol /L). This is a normal total testosterone level." So the result I was given was a nil reading. I sent a message back through their online portal to a "doctor" (I use quotes as I'm questioning if a real doctor is actually reviewing these tests) and I've had nothing back. Sadly, I didn't purchase this service through a credit card, else I'd be issuing a chargeback. Overall, poor product with poor services. Avoid at all costs if you're looking for a valid test result. Update: I've now been given my actual test results. Madness that it's taken this long to supply the actual results. Modifying from 1 star to 2.
Date of experience: May 20, 2025
N
Natalie
US
Useful service but slow communication
Update: I have updated my review now my issue has been resolved. I ordered the perimenopause home blood test. Purchase, delivery and return of test was all straightforward. Results came back in about three days. I had some difficulty reading my result due to the formatting of the site. The online doctor took over a week to respond to my request for the result, and it took a while longer after my Trustpilot review for the response to come through. But it now has and my issue has been resolved. So it was OK in the end after some customer service support, but I probably wouldn’t rush back if I needed another test as I think they get a bit overwhelmed by the number of customers to serve (and indeed the website says as much when you send through a query).
Date of experience: May 16, 2025
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