Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
4.0
Great
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Great !!!
Very efficient and feel looked after very well
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 101 - 110 of 996 reviews
K
Kay
US
The order took approximately 7 days to…
The order took approximately 7 days to be assessed so quite slow. I was disappointed in the condition the product arrived and the customer services. The cooling bag had leaked on my item damaging the packaging and not keeping it cool. When I contacted customer services by email I didn’t get a reply so raised a ticket through the online services. It took them 1 week to reply and they stated that there was no issue with my damaged product packaging and quality it arrived in. I won’t be using again. Update 01/06 - the reply to my message says this is resolved. The ‘resolved’ status is that they asked me to post the medication back to them at my own expense so they could send new medication out. I believe that as a sender, they have the responsibility to ensure that the goods arrived in a suitable condition, fit for purpose. Asking the customer to pay the bill for their poor quality is not good customer service. Further, it wasn’t the postage packaging which had been damaged as stated in the reply. It was the packaging of the medication that looked like it had been stuck in water for days. Not exactly the quality of product I feel confident to put in my body when it should be kept cool.
Date of experience: May 30, 2025
JD
Excellent customer service,Ioana was very good helpful and sorted the issue I had.
Excellent customer service, Ioana
Date of experience: May 30, 2025
hb
On line doctors gold star .
On line doctors gold star .. very quick turnaround …
Date of experience: May 30, 2025
AK
Regretting ordering mounjaro from…
RESOLVED AFTER CONTACTING Superdrug online support. Thank you. Regretting ordering mounjaro from Superdrug! Myself and a friend both ordered 2 days ago online (they used boots though) my order is still awaiting being reviewed by a doctor and my friend has had her review and has a collection date already! I should’ve read the reviews before I ordered 😞. Money is pending out of my account, so I cannot re order from somewhere else until the money is back in my account. Is this just a blip or an ongoing issue?
Date of experience: May 29, 2025
L
Liz
US
Would not recommend- ridiculous timescales
Ordered some medication almost a week ago for thrush, still hasn’t been reviewed. Still haven’t had it. Ordered online as was late on a Friday and figured it would have arrived before I’d have chance to go to the chemist. Would not recommend.
Date of experience: May 29, 2025
K
Kris
US
Order not arrived
I ordered on 9th May. Received an email stating it had been approved by a doctor on 10th May and I should received the package by 13th May. The money has been taken from my bank but it's now 29th May and the item status is showing as being prepared. The Royal mail tracker states they are expecting the package. I left a message last week but received no response.
Date of experience: May 29, 2025
L
Laura
US
No hormone kit received
Placed an order for a hormone test on 4th May for £76.99, it’s now the 24th of May and I still haven’t received the kit/as per tracking it hasn’t been despatched. They make it so difficult to get in contact with customer services. I have written to them three times, one person redirected me to a team I had already tried to contact and who hadn’t replied, then I simply receive the automated message that you get when you first place your order again. Absolutely no explanation why there has been such a delay, no apology and no compensation. This simply isn’t good enough, especially when dealing with ‘patients’.
Date of experience: May 24, 2025
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