Octopus Electric Vehicles

Christina was organised, on the ball and really helpful in making sure I got my new car as close as possible to when I needed it. There were some hiccups with the dealer that delayed things but this was not reflective of Christina/Octopus EVs.

Whole process was made simple, great communication throughout. Car delivered when agreed, delivery guys called ahead to confirm time, arrived at time they said they would and went the extra mile to clean and review.

Great experience from start to finish. Aaron kept me up to date with the process and always swiftly responded to any queries that I made. Would highly recommend.

Quick thanks to Ben Jarvis who's helped guide me through the process of ordering my first EV. Ben's answered my questions quickly, honestly and factually, not at all sales like...in a good way! He ensured I've got all the facts I needed, including answers to questions I hadn't even thought of. I've enjoyed the process so far, but can't comment on the car since that arrives in a couple of months. But so far so good!

I was very wary initially about changing to an EV, i have heard so many negativity about them. about carrying out my own review and research, it alleviated these concerns. Then it was just choosing the car i liked. I found Octopus, and they made my journey into the world of EV an easy one. The Octopus team helped me through the process and i eventually chose the BYD Seal Excellence. from the point of agreeing on the car, the whole process has been very smooth, Octopus were in constant contact to ensure i was updated and kept informed of how things were progressing. Cameron the electric charger installer agreed with me an install time, again Cameron arrived on time and explained the install process, and carried out the install very professionally, Cameron was as i had hoped, polite, professional and patient Tom in their Customer Care team was very helpful. The process of organising the insurance was also as smooth. Come the day of delivery, Colin arrived as planned on time, Colin walked me around the car, explained how it operated and ensured that i was fully satisfied prior to me signing the paperwork. I can highly recommend Octopus as a company to get your EV from, i have even changed my electrical supplier from EDF to Octopus, so everything is tied up in a nice bow.

The Octopus team and Rome especially did everything they could to make the process of ordering and receiving the car as simple and straightforward as possible. They followed up and made sure that everything was perfect - well done Rome and Octpus!

Going above and beyond! I would like to thank Sophie Rhind so much for all the help and assistance she's given to me from our initial call in mid-May to today, where I signed on the dotted line and ordered my new VW ID.3. She's been responsive, knowledgeable, diligent, patient, consistent and always approached every interaction with positivity and cheer! A fantastic achievement. She's hand held me through each step and choice to ensure that it matched my requirements and budget. I have I felt reassured to be dealing with such a professional organisation that had my interests at the heart of what they do :)

Great service from start to finish. The car was delivered by a lovely man and the after care phone call from Angela was a nice end to the service Octopus provided.

First EV with Octopus on salary sacrifice. They've guided me through it with an excellent customer service, specially Emmanuel and Tanisha. Thanks a lot 👍

Great team and great service. All the team was helpful, fast and polite, I exchanged quite a few emails and calls with Michael Alexis who was very helpful and also Emmanuel who sorted my free charging miles asap. Thank you!

Jess at Octopus Electric Vehicles made the experience of selecting an EV effortless. Nothing was too much trouble. Her calm and thorough approach made sure that I always felt supported. No hard sell, the decisions were my mine, as and when it was right for me.

Loved the regular emails and the website to track progress. On the day, the driver was kind and very helpful.

Taylor was absolutely great in helping me resolve some issues I was having with my EV scheme after an accident. They were the only one in the whole process who always got back to me and was super proactive.

Brilliant customer service from Octopus Electric Vehicles. My car had some damage done to it outside my home and was referred to a local garage. A delay was encountered for the repair to commence due to some confusion over a locking nut for the tyre. Car was eventually repaired and a complaint was raised to Octopus Electric Vehicles. A Mr Andrew Hammond from Octopus Electric Vehicles commenced an investigation into the delay for the repair and came back with a very successful outcome for me, for which I was very grateful. The service from Andrew was excellent, professional, knowledgeable and showed gratitude humility in dealing with the complaint. 1st class service from Octopus Electric Vehicles. Them aim to please.

Always there to help.

Wonderful experience start to finish from initial lease inquiry through to delivery of EV and installation of charger. Communication to from octopus is excellent and ownership taken by Emma when I had an issue with my car was first class. Very happy thank you octopus

Amazing service Amazing service from Octopus EV throughout the whole process. Kept me fully updated and informed throughout, always there to professionally answer any question I had!!

The support and kindness shown by the Octopus team. Special thanks to Debbie, she was helpful, knowledgeable, patient and reassuring. A lovely person too! Thank you so much. I would recommend the Octagon team without hesitation!

Hargun made the experience personalised and great with his effective communication. At each stage I had a singular point of contact before the car with delivered and will continue to receive this now I have the car. I selected the Cupra Born which is fantastic and would definitely recommend. Cheers for help.

My experience on the build-up to receiving my new Ford Explorer EV was extremely pleasant with Ali keeping me up to date every step of the way, from order to delivery Very satisfied