Octopus Electric Vehicles

The experience with Sakib was brilliant no one else After issue he is the one who is addressing my requirements but then he was restricted Thank you Sakib

The consultants i dealt with, Amy & Lydia, were amazing throughout the whole process from initial quote to contracts assigned, to order and then delivery were amazing. They always came back to me on any questions I had, and I had a lot!!. The communication from Octopus during the whole process was very efficient, and for my first electric vehicle lese contract made everything simple and did exactly what they stated. I'm extremely happy with my new electric Mercedes EQA

Smooth and efficient process, no complaints. Very satisfied.

Communication..this provided a very smooth pathway on this journey for me ...team members were very knowledgeable,friendly, and polite. Thank you Octopus...

Having ordered an EV with Octopus, the entire experience has been great, everything went like clockwork. Everything happened when I was told it would happen and have now received my new EV. All staff I encountered were extremely helpful and friendly. Special thanks to Tom!

After dealing with a few different agents in the beginning, it settled down when Pankaj took over and managed the process impeccably from beginning to end

I recently took an EV lease from Octopus. Right from placing the order to delivery of the vehicle was a smooth process. Unfortunately the car which was delivered had a number of problems and had to be returned a couple of days later. This is when I experienced the efficiency of the fantastic customer service at Octopus EV. Debbie Atug was incredible working behind the scenes to secure a replacement vehicle. I was kept informed throughout the process and I am very pleased to have received a much better vehicle at the end. Thanks to Debbie and all at Octopus EV team 😊

Good service. delivered on time with good commutation

Although there were some delays with a transfer of a car - I found Victorien excellent to deal with, clear communication and went above and beyond to help. Robin pre-sales was excellent also. And driver line quick to help also.

New damage appeared between collection and the final damage appraisal that they are trying to charge me over £1000 for. On collection an appraisal was done which I signed for. 2 days later after their final damage appraisal they are trying to charge me for a new windscreen due to some scratches that have suddenly appeared. These scratches were not there on collection, the person collecting checked the windscreen and only flagged a small chip which had previously been fixed by octopus. I’m returning the car due to redundancy, I can’t afford to pay £1k for someone else’s damage. I certainly won’t be getting an octopus EV at my next company.

Octopus EV have been fantastic, keeping me informed throughout the process of ordering the car, the home charger, and through to the delivery of the car. 100% recommend them

Every single person I spoke on the phone or emailed throughout the process of ordering my EV was an absolute joy. Jonathan and Ali especially. Perfectly helpful and knowledgeable. Thank you

From my initial enquiry to the moment the car was delivered, the entire process was seamless and efficient. Despite speaking with several different team members along the way, everyone I dealt with was consistently friendly, attentive, and knowledgeable—which gave me real confidence as a customer. I’m genuinely impressed with Octopus EVs and wouldn’t hesitate to recommend them to anyone considering leasing an electric car.

Easy process. The whole process was undertaken on line, I hadn't even taken a test drive, but the process of leasing an EV car through my company with Octopus was very easy, with people on hand to answer any questions I had. Helpful videos are provided to teach you all about your new vehicle, the charger and how to handle public charging. Tom (Charger Installer) and Shaniece (Customer Ops) were very helpful (and patient!) and their service didn't stop once the car was delivered and the charger installed, I know I can contact them if I have any questions or problems. I now have a very lovely EV Car, something that I never thought I could afford and it was a pleasure dealing with Octopus.

From helping to select the car to delivery the service has been fantastic.

Very nice guy who brought the car and a good handover

Robin Mehra went above and beyond to ensure that I had a positive experience. We now have two cars via OctopusEV and would highly recommend them.

Honestly, I was pretty nervous moving into EV's but Octopus held my hand through the full process, from stock and ordering with Sheldon, to an epic and super-tidy charger install by Darren, to the ongoing comms from Sara and the other Octopus EV team members. Literally, everything went smoothly, which is rare these days. Since taking delivery of my shiny new Sealion 7, I've never had to wait for long responses or search through FAQ's etc., the focus has remained on me as the customer. And to top it off, I get super-cheap and greener energy from Octopus too, so it's a win for me AND the planet ;-) Thanks team Octopus :-)

Excellent service from start to delivery seamless with every question answered in a swift time, friendly non pushy staff at start made the process a dream.

Worked with Ben Jarvis - made the whole process smooth and easy as possible. Presented all options, didn't push at all and gave solid advise. Got back to me immediately and was proactive - absolute pleasure