Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.
Tam dealt with my enquiry promptly and effectively.
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newtonproperty.co.uk739 total • Write a review
From my first phone call I spoke to a really helpful pleasant woman,sorry I didn't get her name ,and she was interested and obviously knew her job. I was advised John Mann Property Manager Grounds Maintenance would contact me. He responded very quickly about my issue and has been on top of the whole issue constantly.Most important he has kept me uptodate with everything on an extremely regular basis.I have not had to phone him for and update once ,which is unusual now a days. He also made a home visit and again was helpful. I an extremely impressed with the service and staff especially John at Newton Property.Rhonda Mckinney
Date of experience: April 29, 2025
Amazing service, prompt and excellent.
Date of experience: April 28, 2025
My review is specifically related to my interaction with the customer service team - I spoke to Robert Gilfillan who helped me with an issue on my account and resolved this quickly and with minimal fuss, also offering me an alternative payment method to save some money. I was most grateful for the service I received.
Date of experience: April 25, 2025
US
Scott Greenlees dealt with our problem in a hugely courteous and prompt way. I called and within a couple of hours the situation was resolved. It was urgent as the issue was one of security. I am very happy with Newton Property. Especially Scott. Best , Elaine Knox .
Date of experience: April 23, 2025
The worst property factor I have ever dealt with. Do you want huge bills for a poor level of service? Then Newton is for you. Slow response that avoid answering direct questions or take months to do so. Our development has had completely incorrect electricity charges for the past 18 months to 2 years. Vastly over charging us for our usage and the bills are impossible to keep track of to know what you are owed. They then use these artificially high charges to calculate your direct debit so it become vastly inflated above what it should be. And they charge you if you don't want to pay by direct debit so you cannot withhold money until they sort out their billing. They themselves have no idea what is going on. They then refuse to take responsibility or offer any sort of compensation as basic customer service. I have to end up taking them to civil court for 2 separate cases. They will run your development as if they own it and do whatever they want without consulting owners as if the owners are renting from them. They have a poor grasp of the legislation that governs property factors. They also try to improperly instruct repairs or maintenance just ordering it themselves without consulting owners so they can conveniently charge their extra 10% management fee on large scale work. Finally we have now voted to remove them and they just ignore any correspondence as if they have not been removed. Honestly read all the 1 star reviews on google. They are horrendous.
Date of experience: April 17, 2025
Impressed with cooperation of new Factor and his immediate response to queries raised. The meeting went very well and it was useful to have list of questions for discussion.
Date of experience: April 17, 2025
Robert G. has been very helpful and he was lovely to speak to.
Date of experience: April 16, 2025
A big thank you to Lana Andrejevs who has done a really good job since Newton took over our property from the previous factors. She has had to arrange a lot of work that had been left undone, and has proved, so far, to be diligent and well organised. Long may it continue.
Date of experience: April 15, 2025
Newton - once you speak with a human being directly - have always been helpful with any issue I've raised. Robert from the finance team was a good example of this today. In the two years I lived in a property managed by Newton, frustrations would arise when an invoice was received with a jargon-riddled explanation - or an issue (in my case, an ongoing leak from shoddy external building work) going unresolved for a long time - but I appreciate with a big company that these things need to go through various processes, subcontractors, contracts etc. If you build relationships with people in Newton, typically you'll find that they will do what they can to improve your situation.
Date of experience: April 15, 2025
