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Review summary
Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement.
Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation.
Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management.
Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
It was encouraging to have Mr. Geoffrey come to Highland Park for the purpose of answering our concerns. His quick reply, outlining his progress on these issues is most welcome, and I look forward to more such updates as said issues are addressed and dealt with. Three stars is pretty good considering it was one star quite recently.
Since moving to my new property just over 2yrs ago, anything I have asked about, by phone or email, has been dealt with promptly by June, big thank you to her for sure for keeping me on the right road! Never having used a factoring company before, this is all new to me, glad June is there.
Newton Property service's has recently taken over as property manager. Following the transition, the communication has been satisfactory and problem resolution very good. Lana (my property manager), is supporting to a high standard. Please maintain the great work.
A delicate issue concerning a request for an itemised and detailed invoice was explained and followed up by Lana Andrejevs and subsequently by her colleague, Robert.
The company appears to be more organised than the previous factor. AJ
Newton have recently taken over from my previous factoring company atholls and it’s been smooth. Dealing with them has been very stress-free. Lana has been great, she has dealt with my queries promptly and efficiently and followed up with emails to keep me updated. Nothing is too much trouble for her, so 5 stars
Lana visited our property to meet a contractor to arrange remedial work. Since Lana was appointed our property manager response from Newton has been excellent. Lana is a great communicator and will be such an asset to Newton Property Management.
My 90 year old mother has sold her flat as she has to move into a care home. She is in credit on her account and also has a £100 held with Newton. I have been chasing for 3 months to get this money for my mum. They are telling me that it can be up to 6 months before my mum sees her money. The company is not friendly and are rude just citing up to 6 months before we can close the account. I have asked for interest to be paid for the 6 months that they have the money to be told that the money is held in a non interest account. I do not believe this as to do so would be bad business. Lastly the property does not even have a manager and no one has visited the property in over a year. I would not recommend anyone to use you as a factor as the service is not only terrible but there are people who work for you that are just rude. If I could have given you a zero I would have. We are talking about just over £100 it seems that newton don’t think that this is a lot of money but to a 90 year old lady it is.
Property Manager I’ve had a good experience with Newton…
I’ve had a good experience with Newton Property Aberdeen mainly because since the arrival of Lana Andrejevs the service has improved enormously. Lana has answered my questions & emails and chased up outstanding issues in a timely manner. Service is really important and Lana understands this therefore I’m a happy customer.
I had a query regarding an invoice from Atholls who had recently been subsumed into Newton Property Management. My query was passed to Lana Andrejevs who responded both quickly and politely. As it was an invoice from Atholls, she couldn't answer my query, but throughout our email exchanges Lana was a pleasure to deal with - quick to respond, friendly, and efficient at all times.
Newton are just an abysmal of a company. Emails are never responded to and phone calls are never answered. Emails are chased up and still ignored. Multiple attempts yesterday morning to call them and the lines just ring out. Does anyone actually work at this company? Formal complaint previously made about the lack of communication from my property "manager" was upheld in my favour and agreed Newton failed to provide an adequate service. There has been zero improvement. At this point, Newton are starting to feel like a scam company as the payments are always made but no service is provided in return.
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