Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.
Tam dealt with my enquiry promptly and effectively.
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newtonproperty.co.uk739 total • Write a review
Prompt response from Newton. Satisfied with how my inquiry was handled.
Date of experience: June 29, 2022
I am extremely satisfied with the service I am getting from John and Molly for our property in the Glenmill development. whenever i have an issue they are on hand to help me. i feel very looked after and would recommend Newton to others.
Date of experience: June 28, 2022
Newton Property Management have looked after our development in Minerva Street for some 8 years now. It’s easy to contact them and the property manager is always available to assist. Scott Robertson and Fraser Williamson to name but a few of their excellent staff, on hand and ready to assist you.
Date of experience: June 21, 2022
Newton took over management of our residential apartment complex 18 months ago and already they have made impressive improvements to the appearance of our building both inside and out. Their fees are fair and our area manager is easily contactable and will always respond. Further improvements forthcoming. A big improvement from out previous factors. Would certainly recommend.
Date of experience: June 17, 2022
I had been overpaying for my service for a number of years and was just recently contacted and made aware of this. Overpayment refunded and direct debit reduced. Would have been 5 stars if my overpayment had been rectified years earlier.
Date of experience: June 15, 2022
Quick response to my enquiry and had a workman out in a few days. Kept up-to-date and pictures of before and after the work were sent. No complaints and highly satisfied.
Date of experience: June 14, 2022
US
##AVOID THIS FACTOR## Service from Inverness office is horrendous. So bad myself and a large group of owners in my area are seeking a new factor. Complaints submitted via correct process but we were fobbed off and issues were not addressed. Referred back to Inverness office where the problem lies. Complaints never addressed. Owners constantly chasing for updates as communication from Newton to the owners is non-existent. Could go on and on the service is so bad it beggars belief. Despite no. of calls, emails highlighting the many issues Newton just aren't interested. Newton are happy to take the money but not provide any sort of service. **Response** I did not say I had submitted a direct complaint. A fellow home owner did. It was passed to the Aberdeen office and the individual was referred back to Inverness office. The complaint was not resolved. I will now submit my own personal complaint and will advise the large group of nhappy home owners to do the same. This will highlight to you just how bad the service is. There are several blocks of flats in my area who haven't had an electricity charge on their factors bill for over a year. The only reason its being looked into now is because I raised the issue. Perfect example as to how Newton do not provide the service I am my fellow home owners pay for.
Date of experience: June 10, 2022
