Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.
Tam dealt with my enquiry promptly and effectively.
No description available yet.
Website
newtonproperty.co.uk739 total • Write a review
Commendation to Justine at Newton in Aberdeen who consistently deals with our property issues both efficiently and promptly. Thank you.
Date of experience: April 14, 2023
US
Terrible service. Left a whole block of flats without any running water for over 24 hours. Didn't offer to supply bottled water. Told multiple lies about it being resolved. Said people were "on site" when the technicians were telling us Newton hadn't even instructed them so they couldn't fix it. No communication or apology from Newton.
Date of experience: April 14, 2023
They were extremely helpful, prompt and efficient in dealing with a recent issue. Thank you.
Date of experience: April 13, 2023
Terrible company! I had repairs done to my roof for which I paid my portion of the repairs in a timely manner however I received numerous letters from Newton requesting payment and they then passed my details on to a debt collection company despite assurances from them that it was sorted. Also a few months ago I received my quarterly bill with an extra £200 communal electricity charge which I was told was due to bills being missed by Newton over the last few years
Date of experience: April 11, 2023
Absolutely shocking company. Their lack of care and transparency makes them barely functional as a property management company. They have a ridiculous turnover in staff - our property managers barely last more than a few months. Our estate has gone way downhill under their 'management'.
Date of experience: April 4, 2023
US
Just wanted to say thanks so much to Sam Stewart at Newton Property for being uber professional in his responses to some questions we asked recently about our block of flats. When people respond promptly with an open acknowledgment of issues or questions, whether or not they are in a position to change things immediately, it makes such a vast difference to clients to receive this type of tangible support. Sam has also moved super fast to resolve a long-standing parking issue (amazing!) and has kept us well informed re progress with other questions. It must be tough sometimes, dealing with everyone's questions and complaints, so a massive well done for being polite and informative in every communication - we really appreciate it!
Date of experience: April 3, 2023
Just wanted to express how great Laura our property manager is, she’s on the ball and very quick to resolve any problems or issue we have in the block. Most recently the install of our common hall carpet which was carried out very quickly under Lauras instruction. Thanks again Laura, you’re a star!
Date of experience: March 24, 2023
As a rule, Lewis at Newton's responds quickly to any concerns raised by myself and neighbours in our building. When we were with a different factor the gutters would overflow every year, causing water damage to the building. Our gutters are now regularly cleaned before a problem emerges. Communications are clear and polite, the billing is concise and any extra work is properly detailed. Most recently I noticed a neighbouring building's chimney was cracked and crumbling and sent Lewis a photo, which he responded to immediately, going as far as to contact the factors responsible. Highly recommend.
Date of experience: March 16, 2023
The general schedule for grass cutting and cleaning consistently keeps the place looking good. There had been communication issues for any one off issues raised over the past while, due to personnel changes with their Property Manager - yet they have struck gold once more with the appointment of April McCallum. These reviews are all about our recent experience and 5 stars is appropriate for April's crisp communication, rapid action and competent, attentive response which she provides on behalf of NPM - a great appointment and good work.
Date of experience: March 12, 2023
