Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.
Tam dealt with my enquiry promptly and effectively.
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Newton have been 'ground maintenance' factors on the housing estate I live on for 15 years plus. Their billing is accurate and detailed and the contractors they employ do an excellent job. A fairly complex issue I raised with them recently was handled, and fully resolved, professionally and with great courtesy by William. It's a pleasure to deal with this company.
Date of experience: March 11, 2023
I would give 0 stars if I had the option. Con-artists is probably the best name for this company. They charge what they want when they want. Our block pay over 2k every quarter for “cleaning” yet to see value for money. Not to mention repeated charges to look at the playground , fixing bin sheds keep them very busy out almost every quarter lol. When I asked for a copy of the contractors invoiced I was told I would have to pay £5 a copy! Sold my flat and got hit with random charges in excess of £100 after I moved out! I received a bill for someone else after I moved out. I realised my direct debit was still being taken after I sold and I had serious difficulties getting answers regarding my final bill. One min I was in credit of over £300 the next it’s in the £200s. Property manager “Leslie” is not helpful! after my flat was damaged by a leak in the top floor I was given no positive options pretty much left to fix the problem myself. Worst experience and I will never purchase a property being managed by newton! even if it’s my dream home.
Date of experience: March 10, 2023
US
My property manager has not contacted me in over a week regarding the message I left him on his his phone which was transferred to him from the person who took my call.This not returning calls is not the first time this person has not done his job!I no longer require the services from Newton whilst I must add that other departments within the company have provided me with good service.
Date of experience: March 10, 2023
Better than previous factor in that they respond to queries. Staff in office are courteous and good at helping with contacting neighbours, billing, change of ownership queries etc. Unfortunately as an organisation they did little more than maintain the bare minimum rather than improve development. Large issues which needed coordinating and leadership were largely ignored or status quo maintained. These would have taken time rather than simply yielding profit. Unfortunately very little improvement in development and very minimal communication / contact with residents to inform or canvass opinion on priority repairs and improvements.
Date of experience: February 28, 2023
US
I have always found Chantelle to be very proactive and approachable with any inquiries/problems. I am in the middle of a roof problem and will be interested to see how it is all resolved. Our flats are in Prestwick and Newton have been streets ahead of other factors we have used and try to use local businesses.
Date of experience: February 8, 2023
Chantelle is the best manager we have had to date and is awesome!! Promotion….. pay rise….. well deserved!
Date of experience: December 21, 2022
US
Newton Property Management and our Property Manager, Stuart Clements, are doing a first class job managing our development. Stuart is responsive, professional and effective whenever an issue is raised. He has been extremely supportive to us in helping to resolve a complex issue in very difficult circumstances. Stuart has gone above and beyond what would be expected on many occasions. We would definitely recommend Newton Property Management to other developments.
Date of experience: December 16, 2022
